About the Role
You will manage a portfolio of APAC private sector accounts, oversee the full post-sale lifecycle from onboarding to renewal and expansion, build trusted relationships with senior and working-level stakeholders, and collaborate with Sales, Customer Success, Product, and Solutions Architecture to translate feedback into actionable insights.
Requirements
- 3+ years of experience in Account Management, Customer Success, or a post-sale SaaS role, ideally supporting private sector customers in APAC
- Experience managing renewals, expansions, and commercial conversations with quota responsibility
- Ability to operate across APAC markets and build relationships across different customer types, cultures, and regulatory environments
- Familiarity with financial crime compliance, risk, or related domains, including AML, sanctions, KYC, fraud, or crypto compliance, or strong aptitude to ramp quickly
- Comfort managing a high-volume book of business with competing priorities and tight timelines
- Strong customer presence with the ability to build trust and credibility across senior and working-level stakeholders
- Clear, direct communicator who listens actively, drives alignment on next steps, and ensures nothing falls through the cracks
- Proficient with CRM and sales tooling, such as Salesforce; disciplined about pipeline hygiene and forecasting
- Highly autonomous and accountable; you own outcomes, follow through on commitments, and don’t wait for direction to take the next step
- Adaptable and resilient in a fast-moving environment where priorities, customer needs, and market conditions evolve quickly
- Collaborative team player who works effectively across Sales, Customer Success, Product, Solutions Architecture, and Operations
Responsibilities
- Drive net retention and expansion across a portfolio of APAC private sector accounts, identifying upsell signals, prioritizing your book, and surfacing renewal risks early
- Own the full renewal and expansion motion for your accounts, from commercial negotiation through close, with quota accountability for both retention and growth
- Prepare for every customer conversation with relevant context on each account’s business priorities, regulatory environment, compliance needs, and expansion potential
- Build trusted relationships with senior and working-level stakeholders across your accounts, maintaining continuity and deepening engagement over time
- Maintain accurate pipeline and forecast data in Salesforce, ensuring your manager and cross-functional partners have clear visibility into account health, renewal timing, and expansion opportunities
- Partner with Sales, Customer Success, Product, and Solutions Architecture to translate customer feedback into actionable insights and surface high-priority themes across your book
- Develop a base of satisfied customers who renew consistently, expand over time, and advocate for TRM across the region