About the Role
You will be the primary point of contact for clients and broker partners, addressing service needs and issues. You will handle a wide range of brokerage questions across functions such as account services, trading, transfers, funding, and operations. You will submit and process operational requests, coordinate with internal teams including the trading desk, brokerage operations, sales, solutions, customer success, engineering and product, assist customers with API usage and platform navigation, and support ad hoc projects and initiatives.
Requirements
- One to two years of experience in the securities industry
- FINRA Series 7 license or ability to obtain within the first 6 months of employment start date
- Strong attention to detail, accuracy, and reliability in a fast paced environment
- Strong written and communication skills
- Experience with FINRA, Federal, and SEC regulations
- Basic understanding of KYC and client onboarding processes
- Ability to collaborate and work effectively in a remote team environment
- Enjoys challenges and taking ownership of new responsibilities
Responsibilities
- Assist clients and broker partners by being the first point of contact on service needs and issues
- Handle a diverse range of brokerage questions spanning multiple business functions including account services trading transfers funding and operations
- Submit and process operational requests as instructed by the brokerage team or client/broker partners
- Coordinate with internal groups such as the trading desk brokerage operations sales solutions customer success engineering and product teams to resolve client issues
- Assist customers with basic technical requests including API usage questions platform navigation workflow guidance and troubleshooting support
- Support ad hoc projects and operational initiatives as assigned by management
Benefits
- Stock Options
- Health Benefits
- New Hire Home-Office Setup
- Monthly Stipend via Brex Card