About the Role
you will lead the first line financial crime operations across two regulated entities and own the end to end processes from onboarding to monitoring you will set and drive metrics and ensure effective risk controls while collaborating with product technology and operations to reduce onboarding friction and maintain governance you will manage AFC analysts and work with the CFO CISO and AI teams to improve automated clearance
Requirements
- First line operational leadership experience leading a first line financial crime operation inside a regulated bank fintech or crypto institution
- Proven metric ownership with a track record of moving operational financial crime metrics toward target parameters
- Risk based fluency calibrating controls to actual risk avoiding over blocking and de risking
- Commercial and capital literacy able to discuss cost to serve and capital impact with a CFO
- Executive presence able to evidence explain and defend operating model and risk posture to regulator and board
- Dual entity comfort working across two regulated entities bank and VASP
- High ownership mindset leadership style with clear feedback and ability to remove bottlenecks
Responsibilities
- Own the AFC operating model design scale and run the end to end first line process for alerts RFIs onboarding review screening and monitoring across both entities
- Operate inside appetite Hold the operation firmly within Board ratified appetite bands make definitive judgements inside those bands and escalate strictly by exception
- Move the metrics Take total accountability for AFC metric set including open alert volume and ageing manual review rates automated clearance false positives and blocked payment ratios and iSAR timeliness quality
- Balance cost and risk Partner with the CFO to map the capital and cost to serve impact of the operation ensuring financial crime effectiveness and cost are managed as one unified balance sheet
- Represent the first line in Product Groups Sit on the Growth and Payments Business Unit PGCs as the operational KYC AML owner taking direct responsibility for the financial crime rules that drive friction
- Lead and clear bottlenecks Line manage and continuously develop AFC analysts cross training the team to actively remove single person dependencies that route decisions upward
- Optimize user friction Continuously tune the manual review model so it stops delaying customer approvals by days or causing onboarding drop offs over the weekends
- Build quality into the trendline Encode lessons from incidents and near misses directly back into first line standards so issues do not recur
- Leverage AI responsibly Partner with our CISO and AI teams to systematically raise automated clearance rates and cut false positives through a governed model
- Own the data Produce the business essential reporting that doesn't exist today showing manual review volumes cost to serve and remediation against appetite so stakeholders never have to reconstruct our numbers from the outside
Benefits
- Remote work from anywhere
- Flexible PTO plan
- Annual budget for learning and development goals
- Autonomy with flexible schedule