About the Role
You will build intelligent, scalable solutions for collection journeys that handle high-volume debt recovery operations. You will design customer centric experiences by creating renegotiation and installment strategies that balance recovery goals with customer satisfaction. You will leverage AI to prioritize tasks, automate workflows, and accelerate feature delivery. You will collaborate with Product, Data, and Customer Success teams to test and implement recovery strategies. You will measure and optimize customer behavior to assess impact and continuously iterate on collection approaches.
Requirements
- Solid backend software development experience with Python is preferred, though other backend languages are also acceptable.
- Familiarity with generative AI tools and models and the ability to integrate them into real world applications.
- Genuinely curious about credit, collections, and debt recovery and the business impact.
- Impact oriented with a focus on solving real problems and delivering measurable outcomes.
- Ability to thrive in fast paced environments with customer first thinking.
- Advanced fluent English for communication.
- Fintech experience in credit, collections, or financial services.
- Analytics skills and experience with data analysis tools to derive insights from customer behavior patterns.
- AI and ML background with production experience.
Responsibilities
- Build and scale intelligent, scalable solutions for collection journeys that handle high-volume debt recovery operations.
- Design customer centric experiences by creating renegotiation and installment strategies that balance recovery goals with customer satisfaction.
- Leverage AI for impact by prioritizing tasks, automating workflows, and accelerating feature delivery.
- Collaborate with Product, Data, and Customer Success teams to test and implement recovery strategies.
- Measure and optimize customer behavior to assess impact and continuously iterate on collection approaches.