About the Role
You will manage high-touch relationships with institutional clients, collaborating with the Account Executives to win new business, and supporting customers through pre-sales and post-sales processes. You will maintain CRM, respond to client questions, announce feature launches, build dashboards, gather product feedback, and pursue upsells to drive net retention.
Requirements
- BA/BS degree or relevant account management experience
- Experience or passion for cryptocurrency markets is a must
- Experience interacting with institutional investors is strongly preferred
- An ability to grasp customers' needs and suggest timely solutions
- Excellent presentation relationship building and communication skills
- Strong analytical and problem solving skills
- SQL and Python experience is a plus
- CRM and client prospecting experience
Responsibilities
- Build strong relationships with assigned institutional clients
- Work with Account Executives to win new business and increase sales
- Provide support for customers in pre-sales and post-sales processes
- Maintain CRM including recording notes from meetings with clients
- Answer client questions via their designated support channel
- Communicate new feature launches
- Build dashboards watchlists and news feeds for new clients
- Aggregate product feedback from clients and present to the product team
- Prospect and network for upsells to existing clients
- Drive net retention
Benefits
- Employee stock option plan
- Health dental vision and disability insurance
- Flexible paid time off
- Flexible working hours
- A fast paced and exciting work environment
- Strong teamwork driven culture