About the Role
You will listen attentively to customers to understand their particularities and deliver practical and definitive solutions to their complaints and feedback. You will coordinate with legal partners to ensure a smooth customer journey. You will handle requests via Ombudsman contact channels and draft responses to BACEN RDR consumidor.gov and PROCONs. You will keep track of administrative demands and advise on customer related situations as needed.
Requirements
- Excellent written and oral communication skills
- Excellent Portuguese communication
- Intermediate English skills
- High attention to details
- Strong organizational skills
- Good analytical skills
- Fast learning
- Love for technology
- Ability to be flexible to changing priorities in a fast paced environment
- Previous experience in Consumer law and conflict mediation will be considered a plus
- Keen interest in learning and applying the latest technology to daily work is essential knowledge and experience with GenAI
- Experience in improving and automating customer service channels using AI and supporting new channels such as consumidor.gov will be considered a plus
Responsibilities
- Receive, handle, monitor and respond to customer demands
- Interface with customers through Ombudsman channels
- Draft responses to BACEN RDR consumidor.gov and PROCONs
- Keep tabs on administrative demands with legal partners
- Advise on customer related situations to assist operations