About the Role
YOU will serve as the operational backbone of the Network Operations Center You will monitor eight production sites triage alerts and independently resolve P3/P4 infrastructure incidents Working alongside the NOC Lead you will gain deep exposure to a modern GCP hosted operational stack You will monitor stacks Zabbix LibreNMS Grafana Graylog and escalate P1/P2 events to the NOC Lead within 15 30 minutes You will watch over network health across eight sites including WAN FortiGate firewalls Cisco switching Proxmox edge and Starlink backup readiness You will monitor DHCP scopes flag ISP circuit degradation You will maintain NetBox IPAM accuracy and the ISP account register You will execute Starlink account operations track device license calendars and assist with monthly site inventory audits You will handle approved maintenance window changes process VPN user provisioning revocations and retrospectives for emergency changes You will deliver mandatory crisp shift handover reports in Jira and draft knowledge base articles for new technical fixes
Requirements
- 3+ years in a NOC or infrastructure support role (or 2+ years with proven on-call incident ownership)
- Networking Fundamentals: Solid grasp of VLANs, DHCP, DNS, HSRP, routing, switching, and firewalls
- Technical Stack: Familiarity with mainstream monitoring platforms (Zabbix, LibreNMS, PRTG) and ticketing systems (Jira)
- On-Call Ready: Comfortable taking Tier 2 overnight/weekend escalation calls from TechOps, ownership-driven, and prompt to respond
- Highly Desirable: Experience with FortiGate firewalls, OpenVPN, GCP/Cloud networking, NetBox IPAM, Proxmox virtualization, or high-density compute environments
- Attributes: Alert, methodical, eager to learn, and fiercely reliable when on watch
Responsibilities
- Incident Response & Triage: Own the watch Monitor stacks (Zabbix LibreNMS Grafana Graylog) resolve P3/P4 issues using defined runbooks and accurately escalate P1/P2 events to the NOC Lead within 15–30 minutes
- Infrastructure Monitoring: Watch over network health across 8 sites (WAN FortiGate firewalls Cisco switching Proxmox edge and Starlink backup readiness) Monitor DHCP scopes and flag ISP circuit degradation
- Asset & Access Tracking: Maintain NetBox IPAM accuracy and the ISP account register Execute Starlink account operations, track device license calendars, and assist with monthly site inventory audits
- Change & Access Execution: Handle approved maintenance window changes, process VPN user provisioning revocations, and retrospectives for emergency changes
- Documentation: Deliver mandatory, crisp shift handover reports in Jira and draft knowledge-base articles for new technical fixes
Benefits
- Medical, dental, and vision insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- Paid time off