About the Role
You will oversee fraud detection and prevention activities, collaborate with legal and risk teams, and help implement improvements based on regulatory expectations and internal findings. You will monitor onboarding and fraud operations, develop training programs for frontline teams, and ensure accurate SAR filings. You will update policies as needed and contribute to fraud risk assessments across products and operations.
Requirements
- Experience in fraud detection, prevention, and investigations.
- Ability to develop and maintain oversight programs for shared services functions.
- Clear written and verbal communication skills, particularly when documenting findings and presenting recommendations.
- Ability to operate effectively in a multinational fintech environment.
- Ability to synthesize complex data into clear reporting metrics and actionable insights.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
Responsibilities
- Maintain and enhance oversight of onboarding and fraud operations, including monitoring service-level agreements.
- Review and challenge first-line fraud detection and prevention activities, including alert dispositions and case escalations.
- Develop and deliver training programs for first-line fraud teams to support consistent operational practices and regulatory compliance.
- Support the timely and accurate filing of fraud-related SARs.
- Develop reporting metrics and present fraud trends, risks, and operational updates to management and the board.
- Maintain and enhance policies and procedures related to onboarding, fraud detection, prevention, investigation, and reporting.
- Partner with legal, risk, and fraud teams to assess and address fraud risks across the business.
- Monitor regulatory developments and update relevant policies and procedures as needed.
- Lead fraud program enhancement initiatives and operational improvement efforts.
- Support financial crimes and fraud risk assessments across products and business operations.
Benefits
- Challenging, high-impact work to grow your career.
- Performance driven compensation with multipliers for outsized impact and bonus programs.
- Top tier benefits to fuel your work, including supplemental health insurance, ancillary insurance, and mental health support programs.
- Lifestyle wallet - a highly flexible employer-paid benefits spending account expenses beyond traditional benefits such as wellness, childcare, learning, and more.
- Time off to recharge including company holidays, paid time off, sick time, paid volunteer time off, parental leave, and more!
- Exceptional office experience with catered meals, events, and comfortable workspaces.
- Monthly commuter stipend to help offset in-office commuting costs.