About the Role
You will manage client relationships and act as a technical account contact, supporting product implementation, usage, and custom deliveries. You will monitor production systems, respond to alerts, and coordinate fixes and post-mortems. You will gather client feedback, relay it to product teams, and support the sales cycle by validating solutions and contributing to proposals and go-to-market materials.
Requirements
- Bachelor's degree in finance, economics or related area preferred
- Excellent written and verbal communication skills
- High energy and comfort communicating on phone and video calls
- Creative problem-solving and diagnostic skills
- Diligence, attention to detail, and ability to multi-task and prioritize
- Ability to work independently and within a team
- Ability to meet short deadlines and demonstrate a strong sense of urgency
- Drive to exceed goals and achieve measurable results
Responsibilities
- Build and maintain relationships with existing clients
- Collaborate with external teams to facilitate client initiatives
- Engage with clients and internal stakeholders to support implementation and product usage
- Collect and relay client feedback to product managers
- Develop and deliver custom client-specific solutions
- Build, maintain and enrich the monitoring framework and react to alerts
- Support product launches with case studies and go-to-market strategy
- Communicate updates and resolutions for production fixes and conduct post-mortems
- Support sales by confirming solutions with prospects and building proposals
- Collaborate with stakeholders on solution design
Benefits
- 24 paid holidays
- Remote-friendly working arrangement
- Health insurance
- Contribution to monthly gym subscription
- Multiple team events
- Autonomy and entrepreneurial environment