Eastside Receptionist

Northwest Gospel Church Summary

Northwest Gospel Church is currently made up of five local churches in Clark County, Washington (Portland, Oregon metro area). These five churches are interdependent, locally led, and missionally linked. Being interdependent, each church relies on the others in multiple areas of ministry and operations. Being locally led, each church is a representation of the local community where it meets. And being missionally linked, we plan to train church planters, and plant Gospel-centered churches in the Portland metro area and beyond. As a church staff, we see Ephesians 4 as our primary job description, "to equip the saints for the work of ministry, for building up the body of Christ." As leaders within NGC, we are not primarily "doers" of ministry, but "equippers" of ministry. You should see this play out in every Ministerial and Pastoral role within NGC.

Our Mission:

Northwest Gospel Church (NGC) exists to glorify God by equipping the church to be the church to fill our region with gospel churches.

Overview of the Role:

The NGC Eastside Part-Time Receptionist provides essential support services to the NGC Eastside front office in providing excellent customer service as the front desk receptionist. Support for the front desk includes serving in the front office to provide a welcoming and helpful environment for staff and guests of NGC.

The primary motive of this role is to support the ministries of the church and provide what they need to accomplish their mission with as few obstacles as possible. Someone who will be successful in this role is one who has excellent customer service skills, is motivated, flexible, resourceful, attentive to detail, takes initiative, and someone who leads with “yes” to anticipate needs and joyfully fulfill them with attention to excellence, timeliness, and efficiency in a high-paced environment. This position reports to the Executive Pastor of Ministries and also works closely with the Executive Assistant to the Executive Pastor of Ministries. You will be working directly with the NGC staff as well as members of the church and outside vendors/constituents. This part-time position is between 8-16 hours per week, typically 2 days per week.

Desired Profile:

The ideal candidate is a warm, detail-oriented, and reliable team player who enjoys serving others and creating a welcoming environment. They are a committed follower of Jesus who aligns with NGC’s mission and serves with humility and a servant-hearted attitude. They thrive in a fast-paced setting, manage multiple tasks with accuracy, and consistently bring initiative and follow-through. Above all, they support the ministry of the church by serving people with excellence, kindness, and joy.

Responsibilities: 

• Arrive at the office by 8:30am and prepare to be open for business by 9am
• Welcomes guests and help direct them to appropriate areas/staff
• Answers phone by 3rd ring and is an expert with the phone system ready to help others
• Makes copies as requested and becomes an expert with the copier ready to help others 
• Willing to assist ministry teams as needed (ex. laminating, cutting, copying, etc.) for special events or Sunday gatherings
• Sends or receives and processes all mail and packages
• Assist processing 1st time guest welcome workflows
• Clean office coffee pots, stock and clean the Keurig(s), organize and clean the work room, break room, office lobby, and conference room
• Re-stock paper/plastic products in the break room
• Other misc office / administrative assistant tasks as needed

Skills and Abilities: 

• Previous experience in receptionist, administrative, or customer service roles preferred
• Strong communication skills, both verbal and written, with a friendly and professional demeanor
• High attention to detail with strong organizational and multitasking abilities
• Comfortable using office technology (phone systems, copier/printer, email, Google Workspace, Microsoft Office)
• Ability to work in a fast-paced environment while remaining calm, helpful, and solution-oriented
• Experience supporting teams or organizations through administrative and hospitality-focused tasks

Expectations: 

• A clear testimony of faith in Jesus and a vital growing personal relationship with Him
• A member at NGC Eastside regularly attending while embracing the mission and vision of NGC 
• Detail-oriented with high standards of excellence, accuracy and timeliness
• Professional in appearance and communication
• Strong interpersonal, communication, relationship skills
• Maintain confidentiality with regard to office and church information
• Teachable and eager to learn
• A servant’s heart
• Solution oriented
• Relates well with a diverse group of people in a variety of settings
• Manage and diffuse difficult situations with composure and professionalism
• An “Ideal Team Player” (humble, hungry, smart)
• Comfortable and/or able to grow in IT skills including Microsoft Office, Google suite, Planning Center and other platforms

Compensation/Benefits

The hiring range for this position is $17.50 - 19.50 per hour determined based on experience, qualifications, and internal equity. This role is not eligible for benefits.

Job Progress Metrics and Evaluation 

This position reports directly to the Executive Pastor of Ministries and will receive regular performance evaluations. Compensation is reviewed regularly. The following are clear and tangible ways that you can assess your progress in your job. You'll notice these metrics are related to the most important parts of your job (the people you're impacting) and are areas that you directly influence on a weekly and monthly basis. 

• Are guests consistently welcomed warmly and directed quickly and clearly to the appropriate people or places?
• Are phone calls, mail, and front office communications handled accurately, promptly, and professionally?
• Is the office environment (lobby, break room, workspaces) consistently clean, organized, and well-stocked?
• Are administrative and support tasks completed proactively with excellence, efficiency, and a helpful, servant-hearted attitude?