About the Role
You'll join Global Services as a core technical practitioner, owning the full lifecycle of customer value from problem discovery and investigation through solution design, deployment, and enablement. You will work directly with customers to understand their mission, conduct blockchain investigations, build tailored solutions, and help their teams operate Chainalysis independently. You'll act as the primary technical and domain advisor for your customers, deliver training, demos, and technical briefings, and support pre-sales engagement for complex deals. You'll collaborate with Product, Engineering, Global Intel, and Sales to influence the roadmap based on field intelligence, and continuously develop your own domain expertise and investigative techniques.
Requirements
- Experience conducting or supporting cryptocurrency investigations, blockchain intelligence work, or financial crime analysis
- Deep familiarity with blockchain ecosystems (BTC, ETH, stablecoins, DeFi) and how on-chain data is used in investigations, compliance, or intelligence workflows
- Experience delivering customer-facing technical solutions in complex, real-world environments
- Experience working directly with customers in law enforcement, national security, intelligence, compliance, financial crime, or security-focused domains
- Experience building insights from large or complex datasets and communicating findings to varied audiences
- Ability to operate successfully in fast-paced, ambiguous environments
- Proficiency in Python and SQL for data analysis, transformation, and solution development
- Experience building notebooks, dashboards, and analytical workflows
- Solid understanding of data modelling, querying, and working with large datasets
- Ability to quickly develop deep expertise in Chainalysis data structures, schemas, and products
- Substantive knowledge of at least one domain such as financial and cyber crime investigations, sanctions and compliance, fraud, national security, DeFi/protocol security, tax, or private sector risk
- Understanding of how customers in the relevant domain operate, including their workflows and regulatory environment
- Proven ability to build trusted, long-term customer relationships through technical and domain credibility
- Excellent communication skills to explain complex investigative and data concepts to non-technical stakeholders
- Comfortable leading customer sessions, workshops, training, and technical working groups
- Experience enabling and upskilling customer teams
Responsibilities
- Own end-to-end customer engagements from discovery through investigation, solution design, deployment, enablement, and ongoing value delivery
- Conduct blockchain investigations across the Chainalysis platform using tracing, OSINT, and analytical techniques
- Partner with customers to understand investigative, intelligence, compliance, or operational objectives and translate them into actionable outcomes
- Design, build, and maintain custom workflows, notebooks, dashboards, queries, and data models using Chainalysis data and products
- Enable customers to operate solutions independently and build their internal capability
- Act as the primary technical and domain advisor for customers
- Deliver live training, demos, investigative walkthroughs, and technical briefings
- Support pre-sales technical engagement for complex and strategic deals
- Collaborate with Product, Engineering, Global Intel, and Sales to influence roadmap and improve offerings
- Develop and share domain expertise, investigative techniques, and best practices
- Conduct investigations and analytical work using Chainalysis tools such as Reactor, KYT, and Data Solutions
- Develop and maintain technical artifacts including Python notebooks, SQL queries, dashboards, and investigative reports
- Deliver live demos, investigative briefings, and solution presentations
- Gather customer feedback and translate it into actionable recommendations for Product, Engineering, and Global Intel
- Support multiple customers concurrently while maintaining quality and responsiveness