About the Role
As a Live Chat Agent, you'll be the go-to person our users turn to — answering questions, solving problems, and making sure they always feel supported. This role is the perfect way to kickstart your career in fintech if you're fresh out of uni or just starting your journey. You'll get hands-on experience in a fast-moving, international environment, learn directly from an experienced team, and grow your skills from day one. Every conversation you have will help shape how people experience Bitpanda — and help you grow into the next stage of your career.
Requirements
- Empathetic and friendly communicator who enjoys helping people and can stay calm, reliable, and positive under pressure
- Fluent English speaker; other EU language is an advantage
- Curious about fintech, investing, or crypto and excited to learn more
- Detail-oriented, dependable, and comfortable juggling multiple chats at once while delivering clear, high-quality answers
- Thrive in a fast-paced, international environment and enjoy working as part of a team
Responsibilities
- Be the first point of contact for users via live chat and tickets, keeping communication clear, friendly, and fast
- Help customers solve everyday issues and make their Bitpanda journey smooth, positive, and stress-free
- Share feedback and ideas with the team to improve support and the customer journey
- Work towards team goals like fast response times and high customer satisfaction while staying up to date with Bitpanda's products and features
- Be flexible with a shift-based schedule, including evenings and weekends
Benefits
- Hybrid working model with an additional 25 days per year to work from a city or country of choice
- Stock option plan participation
- Access to confidential coaching, counselling, and mental health resources through OpenUP
- 3 additional days off in 2026
- Unlimited access to Udemy's online course library
- Discounts, rewards, and perks from partners worldwide
- 8 weeks of gender-neutral new parent leave
- Dedicated budget for home office setup
- Free onsite dining with freshly prepared lunches and snacks (Vienna, Bucharest, Barcelona, Berlin)
- Recognition and rewards for tenure
- Bitpanda-branded merchandise
- Company events such as Winter Party in Vienna and summer gatherings