About the Role
You will become the named, persistent technical owner for a small portfolio of up to eight of Vercel's largest enterprise customers, acting as a peer to their VPs of Engineering and CTOs. You will take over the post-sales technical relationship from a Solutions Architect at deal close and hold it for the life of the engagement, co-owning the account with the Account Executive. You will run a regular cadence of check-ins, business reviews, QBRs, and annual roadmap workshops. You will lead post-incident pattern ownership, drive post-mortems, identify architectural root causes, and own remediation roadmaps, responding within 4 business hours to P1/P2 escalations routed to you. You will spend most of your time proactively identifying technical risk, optimizing cost and usage, and translating product evolution into opportunities for your customers. You will scope and hand off hands-on engineering or audit work to Forward Deployed Engineers or Professional Services, coordinating and tracking outcomes rather than delivering the engagements yourself. You will act as the customer's voice inside Vercel, translating technical needs into signal for Product, Engineering, and Support, and you will carry primary accountability for the annual renewal of the TAM engagement on each of your accounts. This is a customer-funded, billable role that does not carry on-call duties, production coding, or a sales quota. It is a hybrid role requiring 3 days per week in-office at the San Francisco, New York, or Austin office.
Requirements
- 5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company, including Technical Account Management, Solutions Architecture, Developer Success Engineering, Customer Support Engineering, Field Engineering, or hands-on technical consulting
- Personally owned customer relationships at the $1M+ ACV tier, including running QBRs, leading roadmap workshops, navigating procurement and legal, and surviving renewal cycles
- Deep production experience with Next.js and the Vercel platform, including App Router internals, ISR and caching strategies, Fluid Compute, the AI SDK, and cost-optimization patterns
- Demonstrated track record of getting things done across organizations without formal authority
- Strong written communication for executive and incident contexts, including incident summaries, executive readouts, and post-mortems
- Comfortable acting as a peer to senior technical leadership including Fortune 500 CTOs
- Willing to travel approximately 4-8 times per year to customer offices for QBRs, roadmap workshops, and incident retrospectives
- Comfortable taking over a customer relationship from a colleague through a structured handover
Responsibilities
- Own the post-sales technical relationship for a portfolio of up to three strategic enterprise accounts
- Take over customer accountability from the Solutions Architect at deal close through a formal handover
- Co-own each account with the Account Executive with clear technical versus commercial domain boundaries
- Run a defined cadence of weekly check-ins, monthly business reviews, quarterly QBRs, and annual roadmap workshops
- Lead post-incident pattern ownership and technical triage across multiple incidents
- Drive post-mortems, identify architectural root causes, and own remediation roadmaps
- Respond within 4 business hours to any P1/P2 escalation routed to you
- Drive proactive technical strategy, cost optimization, and architectural guidance
- Conduct architectural reviews, technical risk mapping, cost and usage optimization, and pre-launch readiness assessments
- Scope and hand off hands-on engineering work to Forward Deployed Engineers
- Scope and hand off deep audits to Professional Services
- Coordinate, track, and capture outcomes of Professional Services and Forward Deployed Engineering engagements
- Translate customer technical needs into signal for Product, Engineering, and Support
- Hold internal teams accountable to commitments made to customers
- Carry primary accountability for annual renewal of the TAM engagement on each account
Benefits
- Equity
- Inclusive Healthcare Package
- Flexible Time Off
- WFH budget for home office equipment