About the Role
You'll partner with some of the world's most influential sports organizations, global leagues, competitions, and sports associations to drive ScorePlay adoption across their entire ecosystem. You'll join the North America team at the heart of ScorePlay's U.S. operations, working closely with Sales, Product, and Engineering. In this role, you will manage and grow customer relationships, lead onboarding and success programs, drive retention and upsells, and build the data and processes needed to scale adoption across large, multi-stakeholder organizations. You'll combine strategic relationship management with hands-on operational excellence, solving complex challenges and implementing scalable processes.
Requirements
- Based in New York City, comfortable with a hybrid set-up
- Excited to travel and build relationships face-to-face with top sports organizations across the US
- 5-6+ years of experience in B2B SaaS, preferably in Customer Success, Account Management, or Project Management
- Skilled in managing enterprise or multi-stakeholder accounts
- Strong operational mindset: building processes, defining success metrics, and scaling systems
- Tech-fluent: comfortable discussing APIs, integrations, and product workflows with technical and non-technical stakeholders
Responsibilities
- Manage and grow relationships with leagues, competitions, and federations across departments
- Lead onboarding, training, and ongoing success programs to ensure adoption and measurable ROI
- Ensure strong customer retention and satisfaction, proactively managing renewals and uncovering upsell opportunities
- Conduct quarterly business reviews (QBRs) and executive updates showcasing results and impact
- Map and monitor ScorePlay usage across all departments and entities in a league or competition
- Build frameworks to measure adoption and expand platform use to customer's partners
- Partner with customers' teams and participants to align workflows and standardize media operations
- Track key adoption and engagement metrics for your portfolio
- Build success dashboards and insights for internal and external stakeholders
- Maintain accurate health scores, renewal forecasts, and reporting in CRM (HubSpot) and ScorePlay systems
- Partner with Product and Engineering to channel client feedback into product improvements
- Collaborate with Sales on renewals, upsells, and expansion strategies
- Work with Marketing to transform flagship clients into public success stories
Benefits