Senior CRM Specialist

Who we are  We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks, precious metals and commodities they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.   Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!  Your mission Join us as a Senior CRM Specialist to execute engaging CRM campaigns across the DACH market. Based in Vienna, you’ll be part of a team of experts in a dynamic fintech environment, helping to craft global communications that drive engagement, retention, and product adoption. This role is a great opportunity for an ambitious and creative team player to grow their CRM skills in a fast-paced, international environment. You’ll be part of a collaborative team and play a hands-on role in executing campaigns with a strong focus on localisation and high-quality delivery.   What you’ll do 

Assist in delivering global multichannel campaigns (email, push, inapp, and more). Collaborate with internal teams (e.g. Product, Marketing, Creative, Legal, Analytics) to ensure campaigns are accurate, compliant, and aligned with local nuances. Support quality assurance processes to make sure every campaign meets our standards - we don’t ship anything we wouldn’t be proud of. Proactively contribute ideas, suggest improvements, and conduct tests to enhance our CRM campaigns. Stay organised and coordinate tasks across multiple stakeholders and projects.

Who you are 

Experience in a similar role at a company with a primarily online/mobile B2C audience (at a fintech or financial company is a plus). Familiarity with Braze or similar engagement platforms (e.g., Salesforce Marketing Cloud, Iterable) and confidence using tools and adapting to new systems quickly. Strong attention to detail and pride in delivering accurate, high-quality work. Team player with a proactive attitude, thriving in a fast-growing, diverse team environment. Fluent in English and German. 

 What’s in it for you

Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice. Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan. Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP. Time to recharge – On top of your standard annual leave, Prioritise your wellbeing with 3 additional days of paid time off to rest, reset, and recharge, available once you’ve been with us for 6 months. Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace. Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across life>

       .…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.   Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform. Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills. * These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).  

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