Senior IT Administrator

The CoinDCX Journey: Building the Future of Finance

At CoinDCX, our mission is clear—to make crypto and blockchain accessible to every Indian and enable them to participate in the future of finance.

As India’s first crypto unicorn valued at $2.45B, we are reshaping the financial ecosystem by building safe, transparent, and scalable products that power adoption at scale.

We believe that change starts together. It begins with bold ideas, relentless execution, and people who want to build what’s next.

If you’re driven by purpose and thrive in environments where your work defines the next chapter of an industry, you’ll feel right at home here.

About the Role

As an IT System Administrator / Senior System Administrator , you'll be the backbone of CoinDCX's internal technology ecosystem, ensuring our employees have a secure, reliable, and seamless IT experience every day.

This role goes beyond resolving technical issues—you'll help build scalable IT operations, strengthen endpoint security, streamline identity and access management, and continuously improve how technology enables our teams. If you enjoy solving complex technical challenges while creating long-term operational excellence, this role offers an opportunity to make a meaningful impact in one of India's fastest-growing fintech organizations.

What You'll Do

* Own end-to-end endpoint support by troubleshooting hardware, software, operating system, and network-related issues across Windows, macOS, iOS, and Android devices. * Deliver exceptional L1 IT support by resolving user issues efficiently while ensuring an outstanding employee experience. * Manage employee onboarding and offboarding by provisioning devices, accounts, application access, and ensuring secure deprovisioning. * Administer Identity & Access Management (IAM), MDM platforms, and SaaS applications to maintain secure and compliant user access. * Drive incident, change, and asset management processes while maintaining accurate documentation, SOPs, and ticketing records. * Monitor system health, analyze recurring issues, and implement permanent solutions that improve IT reliability and operational efficiency. * Collaborate with internal teams and L2/L3 support to resolve complex technical issues while ensuring timely communication with stakeholders. * Support network infrastructure, wireless access points, antivirus solutions, and endpoint security initiatives to maintain a secure workplace.

You'll Excel in This Role If You

* Think proactively and focus on preventing issues rather than simply resolving them. * Have a strong ownership mindset and consistently deliver reliable IT support. * Enjoy troubleshooting complex technical problems across endpoints, operating systems, and networks. * Communicate clearly with both technical and non-technical stakeholders. * Are process-oriented with strong documentation and organizational skills. * Thrive in fast-paced environments where priorities evolve quickly. * Continuously learn new technologies and look for opportunities to automate and improve IT operations.

What We're Looking For

* 4 years of experience in IT Infrastructure, IT Support, System Administration, or FinTech IT Operations. * Strong expertise in Windows, macOS, hardware diagnostics, software troubleshooting, and endpoint management. * Experience with Employee Onboarding & Offboarding processes. * Hands-on knowledge of Identity & Access Management (IAM). * Experience managing Mobile Device Management (MDM) platforms across Windows, macOS, iOS, and Android. * Familiarity with SaaS administration including Active Directory, Microsoft Teams, Slack, and related collaboration tools. * Working knowledge of ticketing platforms such as Jira, ServiceNow, or ManageEngine ServiceDesk. * Understanding of networking fundamentals including LAN, VLAN, IP addressing, OSI model, and wireless access points. * Knowledge of antivirus solutions, endpoint security, and IT compliance best practices. * Experience with Incident Management, Change Management, and IT Asset Management. * IT certifications such as ITIL, MCSA, or MCP will be an added advantage. * Willingness to travel or relocate based on business requirements.

You'll Know You're Winning When

Within your first six months

* Employees experience fast, reliable, and high-quality IT support with improved resolution times. * Onboarding and offboarding processes are standardized, secure, and executed with zero operational gaps. * Endpoint compliance, device management, and identity access processes are consistently maintained. * Documentation, SOPs, and IT operational processes become more structured and scalable. * Repeat incidents are reduced through proactive problem management and permanent fixes. * Internal stakeholders trust the IT team as a reliable business partner.

Why This Role Matters & What's In It For You

Technology is the foundation that enables every CoinDCX team to innovate at speed. In this role, you'll directly influence the productivity, security, and operational excellence of the organization.

You'll work with modern IT infrastructure, SaaS ecosystems, security tools, and enterprise technologies while gaining exposure to one of India's leading Web3 and fintech companies. As CoinDCX continues to scale, you'll have opportunities to grow your technical expertise, contribute to automation initiatives, and build systems that support the future of finance.

Hiring Process

Here's what your journey with us looks like

* Application Review – We assess your skills, experience, and alignment with the role. * Recruiter Connect – A conversation to understand your background and career aspirations. * Technical Interview(s) – Deep dive into your IT infrastructure knowledge, troubleshooting approach, and problem-solving capabilities. * Practical Assessment / Scenario Discussion – Evaluate your ability to diagnose, prioritize, and resolve real-world IT challenges. * Culture & Values Discussion – Understand how you collaborate, communicate, and thrive in fast-paced environments. * Leadership Conversation (Optional) – For select candidates, a discussion focused on long-term growth and strategic alignment.

Where We Work

We believe the best ideas emerge when people build together. Collaboration, speed, and trust come alive when teams share the same space.

With this belief, we operate as a work-from-office organization. This role is based out of ourMumbai office, where innovation happens every day through close collaboration and shared ownership.

Perks That Empower You

We believe great people deserve great experiences.

* Design Your Own Benefits: Flexible perks to support your lifestyle. * Unlimited Wellness Leaves: Take the time you need to rest and recharge. * Mental Wellness Support: Access to therapy and wellness resources. * Learning Sessions: Regular learning opportunities to help you grow personally and professionally.

Ready to Build What's Next?

If you're excited about creating reliable technology experiences, solving meaningful technical challenges, and enabling teams to do their best work, we'd love to hear from you.

Join CoinDCX and help us build the technology that powers the future of finance.