Communications Analyst | Trading Technology

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About Marex

Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 3,000 employees across Europe, Asia and the Americas.

For more information visit https://www.marex.com/

Department description

Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics.

Role Summary

We are seeking an experienced Voice Communications & Trading Technology Analyst to support and enhance our voice infrastructure within a regulated trading environment. This role requires a strong telephony background, expertise in voice technologies, and an understanding of compliance-driven recording solutions used across financial services.

Responsibilities

Role specific:

• Deploy, manage, and support Session Initiation Protocol (SIP) solutions across the enterprise voice estate.
• Design, implement, and maintain Session Border Controllers (SBCs).
• Administer and support Cisco Webex Calling and Webex Control Hub environments.
• Manage and maintain voice recording platforms, ensuring reliable recording and retention of communications.
• Support compliance requirements by understanding and implementing communication recording obligations within regulated environments.
• Provide technical support and guidance to trading floor users, including traders and brokers.
• Contribute to the development and enhancement of cloud-based telephony solutions.
• Support mobile communication recording technologies and associated compliance frameworks.
• Collaborate with stakeholders across technology, compliance, and business teams to deliver voice and recording solutions.
• Assist with troubleshooting, incident resolution, system upgrades, and platform optimisation.

All staff:

• Ensuring compliance with the company’s regulatory requirements under the FCA, NFA, AMF, AFM, MAS.
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
• At all times complying with the FCA’s Code of Conduct
• To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility
• To report any breaches of policy to Compliance and/ or your supervisor as required
• To escalate risk events immediately
• To provide input to risk management processes, as required.

Competencies, Skills, Experience & Qualifications:

Skills and Experience:

• Proven experience deploying and managing SIP-based voice solutions.
• Hands-on experience implementing and supporting Session Border Controllers (SBCs).
• Strong knowledge of Cisco Unified Communications Manager (CUCM).
• Experience administering Cisco Webex and Webex Control Hub.
• Background in enterprise telephony and voice communications.
• Experience with cloud telephony platforms and modern voice technologies.
• Knowledge of voice recording solutions and the regulatory requirements surrounding recorded communications.
• Understanding of WhatsApp recording and capture solutions within regulated environments.
• Experience supporting communications within a trading or financial services environment.
• Understanding of trade voice systems and associated technologies.
• Experience working directly with traders, brokers, and front-office teams.
• Familiarity with mobile voice recording solutions.
• Strong communication and stakeholder management skills.

Desirable:

• Experience working within highly regulated financial institutions.
• Exposure to voice compliance technologies and surveillance solutions.

Competencies:

• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• A proactive and collaborative approach to work.
• Eagerness to learn and develop new technical capabilities.
• Comfortable working in a fast-paced environment and taking on complex technical challenges.
• Passion for delivering high-quality solutions and continuous improvement.

Conduct Rules, You must:

• Act with integrity
• Act with due skill, care and diligence
• Be open and cooperative with the FCA, the PRA and other regulators
• Pay due regard to the interests of customers and treat them fairly
• Observe proper standard of market conduct
• Act to deliver good outcomes for retail customers

Company Values

Be collaborative - by working together across the organisation, we foster teamwork, can better respond to challenges and successfully deliver for our clients

Act with integrity - we pride ourselves on our honesty and high ethical standards. We apply these values when working with all our clients, colleagues and other stakeholders

Be adaptable and entrepreneurial - we embrace change as markets evolve to constantly increase our efficiency and create innovative solutions for our clients. We are interested in the world around us and inquisitive about understanding the challenges and opportunities our clients face.

Be respectful – how we treat each other, and our clients says everything about who we are. We always act respectfully and treat people fairly in everything we do.

Nurture talent – we aim to grow our own talent and make Marex the place ambitious, hardworking and talented people choose to build their career. This means giving and taking stretch opportunities, taking risks, and committing to career development and support – for ourselves, and our teams.

Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

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