Andromeda
People Operations Generalist
Remote1w ago
Andromeda
Andromeda Cluster was founded by Nat Friedman and Daniel Gross to give early-stage startups access to the kind of scaled AI infrastructure once reserved only for hyperscalers.
We began with a single managed cluster — but it filled almost instantly. Since then, we’ve been quietly building the systems, network, and orchestration layer that makes the world’s AI infrastructure more accessible.
Today, Andromeda works with leading AI labs, data centers, and cloud providers to deliver compute when and where it’s needed most. Our platform routes training and inference jobs across global supply, unlocking flexibility and efficiency in one of the fastest-growing markets on earth.
Our long-term vision is to build the liquidity layer for global AI compute. We are expanding to new frontiers to find the brightest that work in AI infrastructure, research and engineering.
We're hiring our first Solutions Architect to own the technical side of our largest customer engagements. You will be the technical face of Andromeda to frontier labs and enterprises evaluating Andromeda to train and serve their models, as well as the advocate for those customers after they sign.
You'll own your accounts end-to-end. You run the technical discovery and the POC that wins the deal, then you're the person who lands the cluster, gets the first real training run through it, and stays the technical owner as the account grows. No handoff to a stranger at signature. The architecture you promised in the evaluation is the architecture you're accountable for in production.
You are the person in the room who can go from a CTO's roadmap to an interconnect topology without losing either audience.
This is greenfield. There's no SA playbook here yet; no demo environment, no evaluation template, no onboarding runbook, no reference architectures. You'll build them, and they'll become how Andromeda works with customers for years. If you've been the person who quietly built all of that at your last company and want to do it on purpose this time, this is that role.
● Partner with Sales to qualify opportunities, lead technical discovery, and scope evaluations against the customer's real success criteria — not a generic checklist.
● Design cluster and workload architectures that map to business outcomes: time-to-first-token, tokens/sec, MFU, cost per training run, reliability targets.
● Own POCs end-to-end — scope, benchmarks, success metrics, timeline, stakeholder alignment.
Land it and grow it
● Take customers from signature to first successful production training run: provisioning, environment setup, validation benchmarks, and the unglamorous debugging in between.
● Serve as the named technical owner for your accounts after launch. You’re responsible for architecture reviews, capacity planning, performance and cost optimization, and technical workload reviews.
● Spot expansion before the customer asks: where they're capacity-constrained, what's coming on their roadmap, and what it will take to serve it.
Build the function
● Create the assets the SA team runs on: demo environments, benchmarking harnesses, reference architectures, onboarding runbooks, evaluation playbooks, and competitive material.
● Be the highest-signal feedback loop into Product, Engineering, and Research — recurring gaps, competitive losses, and what customers actually ask for once they're in production.
● 5+ years in customer-facing technical roles, including 2+ years in pre-sales (Solutions Engineer, Sales Engineer, Solutions Architect, or specialist SA).
● Direct experience selling or supporting GPU compute at a neocloud or GPU provider, or as an AI/HPC specialist at a hyperscaler or NVIDIA.
● Demonstrated ability to take a customer from evaluation into production and stay accountable for the outcome.
● Real fluency in large-scale training and inference: distributed training frameworks, multi-node topologies, InfiniBand/RoCE, storage and checkpointing, and where these break at scale.
● Comfort with Kubernetes and SLURM as scheduling environments customers actually run in.
● Enough Python to build a benchmark, a prototype, or an API integration yourself rather than waiting on engineering.
● A track record of owning technical evaluations in complex, multi-stakeholder deals and changing the outcome.
● Exceptional communication, able to hold a deep conversation with a distributed systems engineer and a CFO.
● Experience with frontier labs or AI-native companies as customers.
● Performance benchmarking, MFU analysis, or total-cost-of-training modeling.
● Having been the first or earliest SE somewhere.
● POCs convert reliably because evaluations are well-scoped, technically credible, and tied to customer ROI.
● Customers reach their first production training run fast, and what they saw in the POC is what they get.
● Accounts grow because you saw the constraint coming before the customer raised it.
● The assets you build let the next five SAs ramp in weeks instead of quarters.
● High-growth environment: Get in early at a company at the center of the AI infrastructure boom
● Ownership: First HPC Architect for the solutions engineering team, you’ll get to build this function from the ground up
● Competitive compensation: + meaningful equity
● Comprehensive benefits: for you and your dependents, including healthcare, dental, and vision coverage, 401(k), and unlimited PTO
Andromeda Cluster is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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