About the Role
You will join customer conversations early alongside the Product Lead and VP of Sales, exploring how customers can use the platform. You will develop a deep understanding of the platform, evaluate technical feasibility, and help customers and internal teams reason through architecture and implementation tradeoffs. When hands-on work is the fastest path to clarity, you will prototype, build, and debug solutions. As the platform evolves, you will own increasingly complex customer deployments involving integrations, evaluation, fine-tuning, and optimization. You will define repeatable technical patterns, solve problems end to end, and move fluidly between system design, detailed implementation, and direct customer conversations.
Requirements
- 6+ years of experience in software engineering, forward deployed engineering, customer engineering, or a similarly technical customer-facing role
- Strong software engineering and systems-design fundamentals
- Ability to write, debug, and review production-quality code
- Deep experience with APIs, integrations, data systems, cloud infrastructure, and modern application architecture
- Strong production experience in Python and/or TypeScript
- Proficiency with SQL, APIs, integrations, authentication, cloud infrastructure, and production observability
- Hands-on experience building AI-powered applications, including working with model APIs, context management, tool calling, retrieval, evaluation, and cost-quality-latency tradeoffs
- Ability to move between system architecture, detailed implementation, and direct technical conversations with customers
- Strong communication skills and credibility to work with customer engineers, internal engineers, and business stakeholders
- Exceptional agency and comfort operating in a lean, fast-moving environment
Responsibilities
- Lead technical discovery and solution design in early customer conversations
- Evaluate feasibility and tradeoffs across architecture, APIs, integrations, data, authentication, security, infrastructure, and deployment
- Prototype, build, and debug technical solutions alongside the engineering team
- Own technical problems end to end
- Develop a deep understanding of the platform and the environments in which it must operate
- Turn early solutions into scalable technical patterns
- Support complex customer deployments involving integrations, evaluation, fine-tuning, and optimization
Benefits
- Competitive compensation and equity package aligned with growth, performance, and merit