About the Role
You will lead the IT operations for a remote-first global team, managing and optimizing the Google Workspace environment. You will oversee the full lifecycle of employee IT needs, from provisioning access and equipment to offboarding. You will handle procurement, configuration, and shipping of company hardware; manage software and hardware vendors; and maintain strong security, compliance, and cost efficiency. You will support SOC 2, ISO 27001, ISO 22301, and CCSS initiatives by documenting IT procedures and ensuring fleet-wide compliance. You will scale MDM solutions, build playbooks and runbooks, and help team members adopt AI tools and MCP connectors. You will report to the CISO and work closely with Engineering, Security, and Operations.
Requirements
- 6+ years of experience in IT Management or a similar internal systems role
- Expertise in Google Admin and Google Workspace security tools
- Experience managing IT for a remote-first workforce across multiple time zones
- Strong understanding of MDM solutions (e.g., Jamf) and endpoint security
- Knowledge of cybersecurity best practices and experience supporting SOC 2, ISO 27001, ISO 22301 or similar standards
- Entrepreneurial mindset with the ability to work independently and champion new ideas
- Pragmatic approach to balancing speed, security, and business priorities
- Excellent written and verbal communication skills
- Fluent in English; French is a plus
- Experience with AI tooling is a plus
Responsibilities
- Manage and optimize the Google Workspace environment
- Oversee procurement, configuration, and shipping of company material to all employees
- Lead the IT portion of the employee lifecycle, ensuring seamless access management and equipment logistics
- Manage software and hardware vendors, optimizing for performance and cost
- Support SOC 1, SOC 2 Type II, ISO 27001, ISO 22301 and CCSS initiatives by maintaining records of IT procedures and ensuring compliance across all systems
- Provide technical assistance to team members, resolving technical issues promptly
- Manage and scale MDM solutions to ensure fleet-wide security and automation
- Develop and maintain playbooks, runbooks, and scalable IT processes as the team grows
- Support the team in the use of AI tools and MCP connectors