About the Role
You will own the product surface for operational automation and work with Customer Success, Onboarding Operations, Anti-Financial Crime, and other operational teams to reduce manual work, increase quality, and reduce risk. You will deeply understand the processes and systems behind each automation opportunity and redesign them with a technology partner rather than simply automate existing steps. You will decide case by case what should be automated and what needs human judgement to stay ethical and compliant. You will build strong relationships with operational leaders so their teams trust and adopt what you ship. You will also bring product thinking to automating build processes and pipelines, winning buy-in from engineering and operational teams for change.
Requirements
- 3+ years as a Product Manager, ideally including work for internal operational or engineering users
- Comfort operating at the intersection of product and compliance
- Ability to quantify impact, risk, and confidence to prioritise work
- Experience building solutions and buying solutions, with the ability to weigh one against the other
- Experience sourcing or managing third-party vendors
- Clear stakeholder communication, turning technical or compliance decisions into engineering-ready guidance
- Experience working with engineering teams in an agile, continuous-delivery rhythm
- Demonstrable experience with AI tools for building products and engineering tooling, and with running AI embedded in production systems
Responsibilities
- Deliver automation opportunities with Customer Success, Onboarding Operations, Anti-Financial Crime, and other operational teams
- Reduce manual work, increase quality, and reduce risk through automation
- Understand the processes and systems behind each opportunity deeply enough to redesign them with a technology partner
- Decide what should be automated versus what needs human judgement to stay ethical and compliant
- Build relationships with operational leaders to ensure successful adoption of automation
- Bring thought leadership and a product mindset to automating build processes and pipelines
- Win buy-in from operational and build teams for change
Benefits
- Remote but reachable work policy with flexibility to work from home or the office
- Option to buy and sell up to 5 days of leave
- Private medical insurance
- Comprehensive retirement fund and essential risk benefits
- Access to Learnably and additional learning platforms
- 6 months of primary caregiver leave
- Paw-ternity leave
- Annual Inspiration Day, increasing with length of service
- Free lunch and snacks
- Zero fees up to a certain amount on Luno Instant Buy from day one
- Regular social events and virtual cooking, dancing, drawing and house planting classes