Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics.
The workplace department acts as the operational backbone of the business, dedicated to maximizing efficiency and maintaining a productive work environment.
Role Summary
Manage front desk & reception, greeting visitors, answering main hotline, and handling incoming/outgoing mail and packages. Provide essential clerical and administrative support to ensure smooth day-to-day business operations. Duties include All employees are expected to understand and comply with any Sarbanes Oxley operational requirements relevant to their role.
Overall Responsibilities
- Welcome clients and visitors at reception, determine their needs and direct them to the appropriate staff members
- Answer and direct incoming phone calls, take accurate messages, and respond to general email inquiries.
- Sort and distribute incoming mail, prepare outgoing courier, and assist with clerical tasks.
- Coordinate meeting calendars, schedule appointments, and manage booking logistics.
- Monitor office levels, order restocks and maintain inventory for pantry food & beverage supplies, stationery, and corporate merchandise.
- Ensure the workplace is well-maintained with basic upkeep, minor repairs, and ensuring a safe, tidy workspace.
- Coordinate ordering and delivery of group purchases for client gifts (e.g. mooncakes, Christmas hampers).
- Provide general clerical and administrative assistance to staff and management.
- Assist with logistics for internal staff events and external client events.
- Monitor and record visitor entries to maintain accurate Compliance records.
- Issue, track, and maintain staff access cards, coordinating replacements when needed.
- Source and liaise with vendors to meet office needs efficiently.
Standard Responsibilities
- Ensuring compliance with the company’s regulatory requirements under the MAS.
- Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
- Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
- At all times with Marex’s Code of Conduct.
- To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility.
- To report any breaches of policy to Compliance and/ or your supervisor as required.
- To escalate risk events immediately.
- To provide input to risk management processes, as required.
- The Company may require you to carry out other duties from time to time
Competencies, Skills and Experience
Competencies
- Excellent verbal and written communication skills to interact with clients and team members professionally.
- A collaborative team player, approachable, self-efficient and influences a positive work environment
- Ability to multitask, prioritize daily tasks, and work in a fast-paced environment.
- Resilient in a challenging, fast-paced environment
- Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness
Skills and Experience
- Problem solving skills
- Working knowledge of office software (Microsoft Outlook, Excel, Word, etc.)
- Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.
Company Values
Acting as a role model for the values of the Company:
Be collaborative - by working together across the organization, we foster teamwork, can better respond to challenges and successfully deliver for our clients
Act with integrity - we pride ourselves on our honesty and high ethical standards. We apply these values when working with all our clients, colleagues and other stakeholders
Be adaptable and entrepreneurial - we embrace change as markets evolve to constantly increase our efficiency and create innovative solutions for our clients. We are interested in the world around us and inquisitive about understanding the challenges and opportunities our clients face.
Be respectful – how we treat each other, and our clients says everything about who we are. We always act respectfully and treat people fairly in everything we do.
Nurture talent – we aim to grow our own talent and make Marex the place ambitious, hardworking and talented people choose to build their career. This means giving and taking stretch opportunities, taking risks, and committing to career development and support – for ourselves and our teams.
Conduct Rules
You must:
- Act with integrity
- Act with due skill, care and diligence
- Be open and cooperative with the FCA, the PRA and other regulators (where applicable)
- Pay due regard to the interests of customers and treat them fairly
- Observe proper standard of market conduct
- Act to deliver good outcomes for retail customers