About the Role
You will provide customer support, respond to inquiries, resolve issues and maintain customer satisfaction. You will manage the overall customer experience, moderate the community and maintain a consistently high level of service while working remotely.
Requirements
- Customer service skills
- Customer support skills
- Experience ensuring customer satisfaction
- Experience with DeFi protocols and cryptocurrencies
- Excellent communication skills
- Problem-solving skills
- Ability to work independently
- Prior experience in the financial or crypto industry is a plus
- Bachelor’s degree in a relevant field is preferred
Responsibilities
- Respond to customer inquiries
- Resolve customer issues
- Provide customer support
- Ensure customer satisfaction
- Manage the customer experience
- Moderate the community
- Maintain high customer service standards
Benefits
- Performance-based incentives
- Token allocation grant
- Health insurance
- Dental insurance
- Vision insurance
- Four weeks of work from anywhere
- Opportunity for travel and working from three global offices
- Company events and team-building off-sites