Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You own operations for a meaningful product or product set. You connect customer feedback to product decisions, develop scalable processes, analyze product data, support launches, improve incident resolution, and manage operational relationships with partners and vendors.
Requirements
- At least 2 years of professional experience in product management, product operations, or strategy and operations
- Experience executing complex cross-functional initiatives
- Ability to investigate root causes and develop enduring solutions
- Experience using qualitative and quantitative feedback for product recommendations
- Experience working directly with customers or clients
- Experience assisting junior team members with constructive feedback
- Excellent written and verbal communication skills
- Ability to translate data into insights and action
- Experience querying SQL
- Comfort working in ambiguous environments
- Experience with Retool or other low-code tooling
- Experience in management consulting
- Technical programming experience with Python, Java, or React
Responsibilities
- Represent customer needs within the product space
- Connect customer experience insights to product and engineering teams
- Own company-wide process and scale initiatives
- Create product analytics and data analyses
- Support product releases through documentation and enablement
- Improve tools and processes for incident identification and resolution
- Manage operational relationships with partners and vendors
- Negotiate service agreements and conduct performance assessments
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Medical, dental, and vision insurance coverage
- One Medical annual membership
- 401(k) with employer match
- Fertility HRA up to $10,000 per year
- Parental leave with up to 16 weeks at 100% pay
- Pet insurance
- In-office lunch, snacks, and drinks
- Relocation expense coverage to New York City or San Francisco
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage up to $4,000 lifetime
- Group Retirement Plan with employer match
- Employee Assistance Program and virtual care
- Private medical insurance
- Virtual GP and at-home care
- Workplace pension with salary sacrifice option