New York, NY2 days ago
Rain
Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world. Rain closed a $250M Series C in January 2026, valuing the company at $1.95B. Rain is seeking a seasoned Account Manager to join our team, with a dedicated focus on our most strategic accounts. These relationships carry outsized revenue and reputational weight for Rain and require a high-touch, white-glove, deeply relationship-driven servicing model. In this role, you will be a key player in managing these top accounts end-to-end: driving expansions and renewals, leading QBRs, and ensuring Rain shows up as the best possible partner at every stage of the relationship. You will operate in a player-coach model, working closely alongside our existing senior and enterprise account managers. Responsibilities include: embedding directly into our most strategic accounts on day one; owning the senior relationship layer with key leaders across our partners and Rain; unblocking cross-functional issues fast by collaborating with internal teams to understand customer needs and tailor solutions; driving revenue and deepening partnerships by identifying use-case expansion, upsell/cross-sell opportunities, and leading renewals, expansions, and QBRs end-to-end; providing data-driven insights to enhance the user experience; setting the enterprise account management operating rhythm including weekly account health reviews, escalation triage, and internal and third-party coordination; building the playbook for dedicated enterprise servicing and relationship management; and acting as the primary advocate internally for our top accounts.
8+ years in account management, customer success, or strategic partnerships at a fintech, payments, or crypto company, track record owning senior/executive-level client relationships, experience negotiating and managing complex commercial relationships involving legal, compliance, operational, technical, and executive stakeholders, comfort operating without a large team on day one, experience navigating escalations that require pulling in engineering, product, or compliance, senior roles at both large enterprises and startup or scale-up companies, demonstrated ability to identify process improvements, build scalable solutions, and thrive in fast-moving/iterative environments, experience standing up a new team or function from scratch (bonus), deep familiarity with stablecoins, cross-border payments infrastructure, and card issuing ecosystems (bonus), existing network across fintech, banking, payments, stablecoin, or broader financial infrastructure ecosystems (bonus)