Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead and coach account managers while owning quota performance, retention, expansion, and cross-sell outcomes. You will design scalable post-sales playbooks, embed AI and automation into workflows, shape segment strategy, and use customer and performance data to improve revenue operations.
Requirements
- At least 5 years of account management, sales, customer success, or post-sales experience in SaaS.
- Experience with high-volume, transactional, or corporate-segment books of business.
- A track record of meeting or exceeding revenue targets for renewals, expansion, net revenue retention, gross revenue retention, or cross-sell.
- At least 2 years of direct people-leadership experience managing account managers or customer success managers.
- AI fluency and experience using AI tools, agents, and automation in daily workflows.
- Knowledge of post-sales methodologies, success planning, adoption frameworks, and ROI storytelling.
- Strategic operational thinking for segmentation, playbook design, and scaled processes.
- Analytical and operational skills for performance analysis, workflow optimization, and forecasting.
- Experience with ElevenLabs, Salesforce, Gong, Lemlist, or Sigma is a bonus.
Responsibilities
- Lead, coach, and develop the corporate account management team.
- Own team quota performance, retention, expansion, and cross-sell goals.
- Drive revenue outcomes across renewals, expansions, and cross-sells.
- Design scalable playbooks for renewals, expansion, and adoption.
- Embed AI agents and automation into account-management workflows.
- Build AI fluency and adoption across the team.
- Set strategic direction for corporate segment structure and staffing.
- Partner with revenue operations, compensation and finance, and customer experience leadership.
- Represent customer feedback in leadership discussions on roadmap, tooling, and revenue strategy.
- Manage accounts directly while leading account managers.
Benefits
- Annual discretionary learning and development stipend.
- Annual discretionary social travel stipend.
- Annual company offsite.
- Monthly co-working stipend for employees away from main hubs.