About the Role
You will process cash and transfer transactions, clear instruments, and receive and process cheques, demand drafts, warrants, pay orders, and deposit bills within authorised limits. You will support account-opening and transaction-update requests, respond to account inquiries, and resolve or escalate customer grievances within defined timelines while complying with regulations and bank policies.
Responsibilities
- Ensure compliance with applicable regulations and bank policies for banking transactions
- Process cash and transfer transactions and clear instruments
- Receive and process cheques, demand drafts, dividend warrants, pay orders, and deposit bills within authorised limits
- Process new-account-opening and transaction-update requests
- Respond to customer account inquiries about balances, transactions, statements, and fees
- Address customer queries and grievances within defined timelines and escalate them when required