Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will drive sales and branch growth, monitor targets, strengthen key customer relationships, address escalated customer issues, develop local business opportunities, coordinate regulatory and audit activities, and guide branch personnel on sales, service, compliance, and performance.
Requirements
- 6–8 years of experience handling a branch for a reputed bank
- Interpersonal and communication skills
- Client relationship-building skills
- Knowledge of internal and external regulations
- Ability to meet deadlines
- Teamwork skills
Responsibilities
- Generate sales through banking products and third-party products
- Monitor branch sales performance and address deviations from plans
- Build customer relationships and provide investment and financial advice
- Reduce customer dormancy and attrition
- Drive upselling and cross-selling to achieve branch targets
- Develop branch business opportunities and expand asset and liability portfolios
- Address escalated customer queries and grievances
- Manage liaison with government authorities, RBI, and other banks
- Support periodic branch audits and implement corrective action plans
- Guide branch personnel on customer management, sales, service, and compliance
- Identify training needs and ensure completion of mandatory certifications
- Monitor performance and provide feedback to branch personnel