Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will resolve client inquiries by phone and email involving accounts, platform functionality, technical issues, and treasury items. You will educate clients, maintain customer data in Salesforce, coordinate with internal teams, communicate emerging needs, create support materials, test software updates, and guide clients through NinjaTrader services.
Requirements
- Computer skills
- Complex systems
- Customer service
- Troubleshooting
- Time management
- Written communication
- Verbal communication
Responsibilities
- Resolve client support inquiries via phone and email regarding accounts, platform functionality, technical issues, and treasury-related items
- Educate customers on the NinjaTrader product line
- Manage customer data using Salesforce
- Collaborate with the Trade Desk, Technical Support, and Compliance teams
- Identify and communicate client needs and feature requests
- Guide clients through commodity futures and NinjaTrader services
- Assist with creating and revising policies based on customer feedback
- Create knowledge articles and email templates
- Support beta testing of software updates
- Develop expertise in Outlook, HelpSpot, Confluence, Jira, and productivity applications
Benefits
- 401(k) plan with up to 3.5% company match
- 18 days of annual paid time off
- Seven paid holidays
- 20 additional flex remote days annually
- Six company-wide office-optional weeks tied to major holidays
- Five conditional holidays annually
- One service day annually
- Paid parental bonding leave
- Health coverage
- Vision coverage
- Dental coverage
- Life insurance
- Disability insurance