Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as a strategic advisor to complex ASEAN customers using Claude Enterprise, Claude Code, and the API. You will guide adoption and expansion, monitor usage, develop change-management strategies, document customer value, run account plans and business reviews, and establish regional customer-success processes.
Requirements
- 8+ years of customer-facing experience
- Mandarin fluency
- Experience with consumption-based and seat-based business models
- Technical understanding of AI and ML concepts
- Knowledge of API integrations and software implementation patterns
- Ability to develop expansion plans
- Project management skills
- Experience working across time zones with US-based headquarters
Responsibilities
- Build strategic relationships with customer decision makers
- Guide customers to appropriate Claude capabilities
- Drive usage planning and adoption
- Monitor usage and identify optimization opportunities
- Share product roadmaps and represent customer needs
- Document customer value, ROI, and impact metrics
- Identify new use cases and expansion opportunities
- Develop change-management and organizational-enablement strategies
- Manage account plans, success plans, and Quarterly Business Reviews
- Develop ASEAN-specific customer-success processes and playbooks
Benefits
- Visa sponsorship support
- Optional equity donation matching
- Generous vacation
- Parental leave
- Flexible working hours