Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will guide clients through verification-flow configuration, resolve platform and operational queries, support customer onboarding, and build lasting customer relationships. You will turn customer feedback into product insights, route technical issues and feature requests, and identify expansion opportunities and churn risks.
Requirements
- Prior Customer Success, Account Management, or Support experience
- Experience in B2B SaaS, Fintech, or Compliance
- Excellent English communication and negotiation skills
- Excellent Spanish communication and negotiation skills
- Active listening
- Client-first customer service
- Ability to work in a high-pressure, fast-paced startup environment
- KYC knowledge
- AML knowledge
- Identity-verification standards knowledge
Responsibilities
- Guide clients through configuring verification flows
- Resolve platform issues and operational queries
- Collect customer needs and feedback and turn them into actionable product insights
- Drive customer onboarding
- Build trust-based customer relationships
- Route technical issues and feature requests to engineering
- Identify expansion opportunities and churn risks for sales
Benefits
- Hybrid work flexibility in Barcelona