About the Role
You will own the end-to-end onboarding and operational success of B2B customers, from technical setup through launch and ongoing optimization. You will manage customer relationships, lead reviews, analyze performance data, resolve issues, maintain CRM data, and use AI workflows to improve communication, support, and feedback loops.
Requirements
- Fluency in English
- Proficiency in German is a plus
- 5+ years of experience in customer success, account management, or partner onboarding in loyalty, SaaS, or payments
- Proficiency with AI tools such as Claude for workflows and automations
- Understanding of digital integrations, including API connections, web links, voucher uploads, and campaign dashboards
- Hands-on experience with HubSpot or comparable CRM systems
- Ability to manage multiple projects simultaneously
- Ability to work across teams and time zones
Responsibilities
- Own the end-to-end onboarding of new customers from setup to go-live
- Lead partners through the launch checklist and ensure milestones are completed on time
- Own operational customer relationships for active customers
- Align with the sales team on customer success strategy and KPIs
- Drive customer visibility and performance optimization across partner touchpoints
- Ensure communications and visuals meet brand and compliance guidelines
- Manage HubSpot CRM data and AI-powered workflows
- Lead customer reviews and analyze performance data for improvements
- Own issue resolution and customer feedback loops
- Use AI to categorize support tickets, draft responses, surface knowledge-base articles, and accelerate resolution
Benefits
- Fully remote work
- Equity share
- qiibee tokens (QBX)