Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will process transactions for retail and institutional businesses, reconcile customer funds and wallet balances, and investigate payment-processing issues. You will onboard institutional and enterprise clients, verify bank statements, prepare invoices and settlement tracking, and publish MIS reports. You will work with finance, reconciliation, account management, customer service, product, and technology colleagues to resolve issues, improve processes, and support automation. You will work rotational shifts with a flexible holiday schedule.
Requirements
- Bachelor's degree
- 2–5 years of payment-processing experience
- Knowledge of cross-border remittances
- Prioritization, organization, and task-execution skills
- Interpersonal and communication skills
- Problem-solving and issue-resolution skills
- MS Office proficiency
Responsibilities
- Process transactions for retail and institutional businesses
- Reconcile customer funds with transactions and ensure sufficient wallet balances
- Onboard institutional, SME, and enterprise clients
- Monitor, investigate, and resolve payment-processing issues
- Verify bank statements before reprocessing or refunding transactions
- Create monthly client invoices and track settlements
- Coordinate with reconciliation and finance teams on accounting queries
- Resolve customer complaints with account management and customer service teams
- Publish MIS reports for management and internal stakeholders
- Organize workflow to meet department objectives
- Improve process efficiency and automation with product and technology teams
Benefits
- Performance bonuses
- Equity for specific roles
- Recognition programs
- Medical coverage
- 24/7 employee assistance program
- Generous vacation programs
- Year-end shutdown
- Hybrid work arrangement with three office days per week
- Company-wide social events
- Team bonding activities
- Happy hours
- Team offsites