Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support users through written conversations and resolve questions about hardware wallets, applications, blockchain transactions, and digital security. You will provide pre-sales and post-purchase support, moderate community forums, maintain self-help documentation, and assist adjacent support functions during peak periods or incidents.
Requirements
- Experience in client-facing technical support or a similar troubleshooting role
- Knowledge of software, hardware, and operating systems
- Experience with Zendesk, Slack, Notion, GitHub, or Google Workspace is advantageous
- Knowledge of macOS or Linux workflows is advantageous
- Knowledge of cryptocurrency, blockchain security, and fraud risks
- Understanding of Proof of Work, Proof of Stake, hardware wallets, software wallets, CEX, DEX, stablecoins, UTXOs, smart contract blockchains, Layer 1, Layer 2, gas fees, EVM, BIP39, SLIP39, and WalletConnect
- Experience using or purchasing BTC, ETH, SOL, POL, BASE, BNB, ARB, OP, XRP, and ADA
- Ability to identify dusting attacks, phishing sites, and fake airdrops
- Live near Prague and attend the office 1–2 days per week
Responsibilities
- Learn the product ecosystem, cryptocurrencies, digital security, and industry trends
- Reply to customer inquiries through Zendesk
- Support users with hardware wallets, applications, and blockchain tasks
- Provide pre-sales guidance and post-purchase support
- Moderate and assist in community forums
- Improve and maintain the knowledge base, user manuals, and self-help content
- Contribute to side projects involving QA, product design, marketing, or fraud prevention
- Support logistics and adjacent customer-support functions during peak periods, incidents, or staffing gaps
- Attend the Prague office 1–2 days per week
Benefits
- Option to receive part of compensation in bitcoin
- Flexible balance between office and home working
- Office gym and recreational amenities
- Free on-site parking
- Massages, yoga, and fitness classes
- Regular company events and team get-togethers
- MultiSport card
- Company mobile phone tariff