About Bitdeer:
Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud.
Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-leading ASIC chips and manufacturing mining rigs, the Group handles complex processes involved in computing across the value chain. This includes equipment procurement, transport logistics, datacenter design and construction, equipment management, and network and facility operations. Bitdeer also offers advanced cloud capabilities to customers with a high demand for artificial intelligence.
Headquartered in Singapore, Bitdeer operates globally with a diversified 3 GW energy portfolio, and deploys Bitcoin mining and HPC datacenters in the United States, Bhutan, Norway, Canada, Malaysia, and Ethiopia.
About the role
Responsible for managing and executing inbound and outbound delivery activities, with a strong focus on GPU and other critical semiconductor/electronic component imports into Malaysia. The role will coordinate closely with suppliers, freight forwarders, customs brokers, internal teams, and relevant government agencies to ensure shipments are cleared and delivered on time, compliantly, and with minimum disruption to operation. The position will also be responsible for resolving import-related issues, improving forwarders & logistics processes, and establishing a reliable import/export operation to support Malaysia supply chain and data centre activities
What you will be responsible for:
- Import & Customs Management
- Manage end-to-end import/export processes for GPUs, ICs, electronic components, equipment and other critical materials into Malaysia and probably other countries.
- Coordinate import documentation including commercial invoice, packing list, AWB/BL, COO/Form E, HS code, permits and other supporting documents.
- Work closely with customs brokers and freight forwarders to ensure timely customs declaration and clearance.
- Investigate and resolve customs clearance issues, including HS classification, valuation, COO, import permits, customs queries and document discrepancies.
- Coordinate with relevant Malaysian authorities and agencies when required for import clearance and regulatory matters.
- Maintain proper records of import documentation and customs transactions for audit and compliance purposes.
- Delivery & Logistics Execution
- Monitor shipments from supplier pickup through Malaysia customs clearance and final delivery.
- Follow up with forwarders for vessel/flight schedules, ETA, customs clearance status and delivery commitments.Coordinate with Planning/PMC, Procurement, Warehouse, Manufacturing and suppliers to prioritize urgent deliveries.
- Proactively identify shipment delays and implement recovery actions.
- Freight Forwarder & Customs Broker Management
- Manage day-to-day activities with freight forwarders, courier companies and customs brokers.
- Monitor forwarder performance, including clearance lead time, delivery performance and issue resolution.
- Check and validate the payment request from the forwarders, execute the payment via system.
- Compliance & Process Improvement
- Ensure import/export activities comply with Malaysian customs and applicable regulatory requirements.
- Maintain and improve import/export SOPs, checklists and documentation requirements.
- Conduct root-cause analysis for customs and delivery problems and implement corrective actions.
- Identify opportunities to reduce customs clearance and overall delivery lead time.
- Cross-functional Support
- Work closely with internal Procurement, PMC, Finance, Quality, Engineering and after sales team.
- Support NPI and new material introduction from an import/export perspective.
- Provide logistics and customs input during new supplier and new product setup.
- Support urgent shipment recovery and production shortage situations.
How you will stand out:
- Education
- Bachelor’s degree in supply chain, Logistics, International Trade, Engineering, Business Administration or related field.
- Experience
- 1 to 5 years of experience in logistics, import/export, customs clearance, freight forwarding or supply chain.
- Hands-on experience with Malaysia import/export processes and customs clearance.
- Experience handling electronics, semiconductor, IT hardware or high-value equipment is preferred.
- Experience dealing with customs brokers and international freight forwarders is highly preferred.
- Technical / Knowledge
- Good understanding of Malaysian customs import/export procedures.
- Knowledge of HS code classification, import permits, COO/Form E, customs declarations and customs valuation.
- Familiarity with air freight and sea freight processes.
- Good understanding of Incoterms.
- ERP experience such as Oracle/SAP is an advantage.
- Strong Excel/data analysis skills.
- Key Competencies
- Able to speak and read Malay, English and Mandarin
- Quick learner with strong ability to work independently and take ownership of assigned tasks.
- Able to work under pressure and manage urgent shipments.
- Strong communication and negotiation skills.
- Able to coordinate multiple parties and drive issues to closure.
- Detail-oriented, particularly with customs documentation.
- Proactive in identifying potential clearance and delivery risks.
What you will experience working with us:
- A culture that values authenticity and diversity of thoughts and backgrounds;
- An inclusive and respectable environment with open workspaces and exciting start-up spirit;
- Fast-growing company with the chance to network with industrial pioneers and enthusiasts;
- Ability to contribute directly and make an impact on the future of the digital asset industry;
- Involvement in new projects, developing processes/systems;
- Personal accountability, autonomy, fast growth, and learning opportunities;
- Attractive welfare benefits and developmental opportunities such as training and mentoring.
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Bitdeer is committed to providing equal employment opportunities in accordance with country, state, and local laws. Bitdeer does not discriminate against employees or applicants based on conditions such as race, colour, gender identity and/or expression, sexual orientation, marital and/or parental status, religion, political opinion, nationality, ethnic background or social origin, social status, disability, age, indigenous status, and union.