Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as a direct point of contact for clients, addressing questions and feedback about products and services. You will analyze client activity and inquiries, identify opportunities to improve processes, refine operational rules and automations, and coordinate across functions to support client needs and enhance their experience.
Requirements
- Ability and interest to work in a fast-paced fintech startup environment
- Customer-facing experience preferred
- Ability to collaborate and solve problems
- Ability to identify data trends and make decisions based on analysis
- Strong communication skills
- Adaptability and ability to balance multiple tasks
Responsibilities
- Manage client questions and feedback about products and services
- Analyze trends in client activity and inquiries
- Identify and develop operational efficiencies
- Refine business rules, automations, and communication methods
- Act as a liaison between clients and internal functions to support business needs and improve the client experience
Benefits
- Competitive compensation and equity
- Unlimited PTO
- Medical, dental, and vision insurance
- 401k
- Fully remote option
Hiring Process
Screening video call (20 minutes) → role-specific interview block (1 hour with 2 employees) → prompted assignment → culture and executive interview (1 hour with 2 employees)