Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will oversee technical operations covering user-facing IT support, application integration, and platform operations. You will own application lifecycles, improve the support model, automate operational workflows, lead and mentor the team, and deliver the technical operations roadmap with business stakeholders.
Requirements
- Proven experience managing a small team while working hands-on with end users
- Extensive experience with end-user support and solving complex internal problems
- Experience with Identity and Access Management and single sign-on
- Experience working with non-technical teams and leading onboarding, offboarding, and ticketing processes
- Proficiency in Python, Bash, SQL, or Go to automate repetitive operational workflows
- Ability to build the strategy of a systems administration group
Responsibilities
- Oversee and manage the integration and full software lifecycle of internal multi-user tools and applications
- Build and improve the technical support operating model
- Manage, mentor, and build a high-performing team
- Partner with Workplace, Engineering, and Scientists to deliver the technical operations roadmap