Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage daily live-game operations, support maintenance and patch deployments, monitor service performance, and communicate during incidents. You will plan and configure in-game events, investigate bugs and exploits, handle escalated support cases, and share player feedback with relevant stakeholders.
Requirements
- Native or bilingual fluency in Spanish
- Bachelor’s degree or equivalent practical industry experience
- Extensive gameplay experience and deep knowledge of MMORPGs
- Familiarity with the technical architecture and operational workflows of live-service online games
- Experience interacting directly with online gaming communities
- Interpersonal communication and customer-service skills
- Time-management skills and ability to manage multiple priorities
- Availability to work evenings and weekends during critical launch windows or live incidents
- Willingness to travel internationally as required
Responsibilities
- Execute daily live operational workflows using internal administration tools
- Support server maintenance, patch deployments, and scheduled content updates
- Monitor live-service performance, gather player feedback, and deliver status reports
- Manage game incidents, publish player notices, and execute crisis communications
- Design, schedule, and configure in-game events
- Collaborate with Live Ops, Customer Support, and Community teams on game improvements
- Maintain knowledge of incoming patches, systems, and content updates
- Investigate, document, and escalate critical bugs, exploits, and technical issues
- Review escalated customer-support tickets and conduct second-tier investigations
Benefits
- 25 days of paid leave
- Public transport expense coverage up to €450 per month
- Lifestyle Wallet gift cards worth €150 per month
- Personal and Professional Growth Wallet worth €1,200 per year
- Health care allowance of €150 per month
- Birthday and summer and winter holiday benefits worth €600 per year
- Sponsored office lunch
- Free snacks and refreshments
- Free medical check-up
- Healthy lifestyle support including gym memberships and therapy sessions