Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage approval and onboarding for new business customers and grow into full case management. You will contact customers by text and phone to collect information, assess applications using KYC and compliance requirements, and identify risks early. You will work with colleagues and your team lead on complex cases, daily priorities, quality, and speed.
Requirements
- Fluency in Swedish and English, written and spoken
- Ability to handle customer interactions across multiple channels, including phone
- Experience with KYC or OSINT, or a background in banking, lending, or law enforcement, or motivation to develop in these areas
- Performance-oriented working approach
Responsibilities
- Manage approval and onboarding for new business customers
- Develop into full case management
- Contact customers by text and phone to collect required information
- Work with teammates and the team lead on complex cases, goals, and priorities
- Apply KYC principles and compliance requirements to assess applications
- Identify and flag risks early
- Contribute to volume and quality performance goals
Benefits
- State-of-the-art computer, monitor, mouse, and keyboard
- Pension
- Health insurance
- Enhanced parental leave