Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will resolve high-volume customer tickets involving account access, billing, and subscription plans. You will use macros, playbooks, and AI support suggestions to provide accurate, timely responses. You will route complex product or creative-tool issues to Tier 2 Support or Enterprise and flag recurring questions that need new macros.
Requirements
- Clear and accurate written communication
- Ability to perform repetitive high-volume work accurately
- 0–2 years of customer-facing or process-driven experience
- Familiarity with the product or help documentation before applying
Responsibilities
- Resolve high-volume tickets involving account access, billing, and plan questions
- Use macros, playbooks, and AI support suggestions to close tickets accurately and quickly
- Route tickets requiring product judgment or creative-tool troubleshooting to Tier 2 Support or Enterprise
- Flag recurring questions that lack a macro