Head of VIP Relationships

Who we are  We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks, precious metals and commodities they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.   Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!    Your mission As our Head of VIP Relationships, you will own and drive our VIP strategy across markets, ensuring sustainable customer growth, engagement, and revenue within the VIP segment. You will work closely with country management, marketing, product, compliance, and other global functions to deliver a best-in-class VIP experience within a regulated finance and crypto environment.   What you'll do

Strategy & Growth: Define and execute a global VIP strategy to drive customer acquisition, retention, and long-term lifetime value in alignment with regional and central goals. Value Proposition: Design and continuously optimize the VIP service model, onboarding journeys, and core value propositions to ensure a premium client experience. Leadership & Relationship Management: Lead and scale the relationship management team while personally overseeing high-value strategic accounts and acting as a senior escalation point. Cross-Functional Collaboration: Partner with product and marketing teams to translate VIP insights into actionable initiatives and identify cross-sell opportunities across the portfolio. Compliance & Performance: Oversee VIP performance metrics and reporting while ensuring all activities strictly adhere to regulatory, KYC, and AML standards.

Who you are

Proven experience in finance, trading, wealth management, or crypto Strong track record managing high-value or institutional client segments Commercially driven with excellent stakeholder and people-leadership skills Deep understanding of regulated environments and risk considerations High level of discretion, ownership, and seniority in client interactions

What’s in it for you

Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice. Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan. Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP. Time to recharge – Take extra time off to rest, reset, and recharge, with 3 additional days off in 2026 to prioritise your wellbeing. Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace. Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across life>

.…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.   Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform. Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills. * These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).

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