Senior Associate Operations Strategy

Who we are  We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks, precious metals and commodities they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.   Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!    Your mission As a Senior Associate in Operations Strategy, you will support leadership with defining strategies, providing insights, and ensuring delivery. As part of the Operations Strategy Team, you'll gain a deep understanding of the strategic organisation of the business, its processes, and metrics. What You’ll Do

Define strategic initiatives and plans for operational areas (e.g., Customer Support, Payments) and own project delivery tracking: proactively engage with stakeholders to monitor progress, identify blockers, and escalate risks with clear timelines. Maintain a holistic overview of company-wide initiatives, projects, and key events, proactively identifying implications and dependencies for Operations (e.g., new product releases, commercial initiatives, or changes in the compliance environment). Document end-to-end operational processes and establish measurement frameworks, setting KPI governance and performance benchmarks, to identify improvement opportunities. Represent Operations in cross-functional meetings by presenting operational KPIs, project status, and ensuring alignment on priorities and dependencies. Deliver data-driven insights, executive summaries, and pre-meeting briefings to support leadership decision-making. Serve as a central point of knowledge for operational questions across the business.

Who you are

Proactive problem-solver: you don't just identify issues, you always come with proposed solutions and recommendations. Strong communication skills with the ability to process large amounts of information quickly and present it clearly. Data proficiency with experience in SQL and data visualisation tools (e.g., Tableau or Metabase). Ability to extract, analyse, and present complex datasets to support decision-making. Desirable experience working in a fintech or similarly dynamic, fast-paced, and regulated environment. Comfortable operating with ambiguity and adapting quickly to changing priorities and business needs. A plus is experience with process documentation and project management tools and methodologies. Preferred experience in the crypto and digital assets industry with understanding of blockchain mechanics, transaction flows, custody operations, and trading infrastructure. Desirable familiarity with automation and iPaaS tools (e.g., Workato, n8n and so on) for workflow automation and process optimisation.

What’s in it for you

Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice. Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan. Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP. Time to recharge – Take extra time off to rest, reset, and recharge, with 3 additional days off in 2026 to prioritise your wellbeing. Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace. Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across life>

.…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.   Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform. Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills. * These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).

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