Partner Delivery Manager

Who we are  We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks, precious metals and commodities they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.   Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!    Your mission As the Delivery Project Manager you will be at the forefront of ensuring our clients' smooth transition into our services. This role is ideal for someone who thrives in a fast-paced, client-facing environment where they can apply both technical know-how and project management skills. In this role, you will work directly with clients to understand their needs, assist them in setting up, and ensure they are fully prepared to utilise our solutions. You will collaborate cross-functionally with internal teams, including product, engineering, and support, to ensure a smooth and successful onboarding experience.   What you’ll do

Lead the end-to-end onboarding process for clients, ensuring smooth transition from sales to active platform users Act as the main point of contact for new clients, managing relationships and delivering tailored onboarding plans Provide expert technical guidance, assisting clients with setup, configuration, and troubleshooting Collaborate cross-functionally with internal teams, including product, engineering, and customer support to meet client needs Continuously improve onboarding processes, leveraging client feedback and data analytics to drive efficiency Ensure successful post-onboarding transition by providing hypercare support for 30 days before handing over to the customer success team

Who you are

A client-focused professional with a passion for delivering outstanding customer service and building strong relationships Strong project manager with the ability to handle multiple onboarding projects simultaneously, prioritizing effectively Technically adept with experience in software implementation and the ability to explain complex concepts in a clear, client-friendly manner Skilled problem solver with a proactive approach to resolving issues and improving processes Excellent communicator, comfortable engaging with senior stakeholders and cross-functional teams Adaptable, proactive, and comfortable in a fast-paced, dynamic environment with a strong sense of accountability for project outcomes What’s in it for you

Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice. Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan. Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP. Time to recharge – Take extra time off to rest, reset, and recharge, with 3 additional days off in 2026 to prioritise your wellbeing. Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace. Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across life>

.…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.   Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform. Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills. * These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).

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