Zscaler
Serving as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases Taking ownership of complex and critical cases, ensuring they are resolved effectively and efficiently Performing detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers Working closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services Maintaining clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations
Minimum of 7+ years of experience in technical support, with at least 3 years focused on DLP/CASB solutions and escalations Expert knowledge of DLP technologies and tools (e.g., Symantec DLP, McAfee DLP, Forcepoint DLP, etc.) Experience with data loss prevention, securing SaaS and Cloud Access Security Brokers (CASB) Good understanding of Unix/Linux and Windows operating systems Strong understanding of data protection principles and practices
What Will Make You Stand Out (Preferred Qualifications)
Experience with scripting and automation e.g., Python, PowerShell Knowledge of regulatory requirements and compliance standards (e.g., GDPR, HIPAA, PCI-DSS) Familiarity with ticketing systems and support tools (e.g., ServiceNow, Salesforce, JIRA etc)
LI-Hybrid LI-RR1At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.