Polygon Labs
Head of Partner Success
Remote3 days ago
Polygon Labs is a global blockchain payments company building and operating infrastructure to move money instantly, reliably, and at internet scale, with the mission to move all money onchain. It is building the Polygon Open Money Stack, an open and integrated stack of services and technologies to instantly and reliably move money anywhere, and put it to work. Its infrastructure has facilitated trillions of dollars in onchain value transfer and supported millions of transactions daily for some of the globe's largest banks, fintechs, enterprises, and consumer applications.
As a Network Operations Engineer within the Site Reliability Engineering team, you will serve as the front line of reliability for Polygon Labs’ infrastructure. You will be the first to detect issues, the first to respond, and a key driver in ensuring incidents are triaged quickly and handled effectively.
This is a shift-based role on the First Responders team, where you will monitor a complex, multi-system environment spanning blockchain infrastructure, RPC services, and user-facing products. You will not only respond to incidents but also help build the operational foundation, improving observability, refining alerting, and creating runbooks that scale with the organization.
If you enjoy structured problem-solving, working in high-signal environments, and building clarity in moments of ambiguity, this role offers a unique opportunity to grow within a rapidly evolving reliability function.
Monitor the health and performance of Polygon Labs’ infrastructure, including blockchain networks, bridges, RPC services, staking systems, and user-facing products
Track third-party dependencies and identify degradation that may impact the broader ecosystem
Validate and triage alerts by distinguishing signal from noise, assessing severity, and determining impact
Escalate confirmed issues to the appropriate SRE or engineering teams with clear, structured context
Coordinate incident response by ensuring the right stakeholders are engaged, timelines are maintained, and communication is consistent
Document incidents in real time, including decisions, actions, and outcomes
Build and improve dashboards, alerting systems, and monitoring coverage to enhance visibility
Create and maintain runbooks for common failure modes and triage workflows
Support ecosystem participants such as validators and infrastructure providers when issues intersect with Polygon Labs systems
Validate user-facing product functionality during incidents, even in the absence of predefined runbooks
Foundational experience working with Linux systems, including navigating filesystems, reading logs, and understanding system processes
Understanding of core networking concepts (DNS, HTTP, TCP/IP) and the ability to troubleshoot service connectivity issues
Basic scripting ability (e.g., Python, Bash) to automate tasks or analyze system data
Exposure to monitoring and observability tools such as Datadog, Grafana, or Prometheus
Strong written communication skills, with the ability to clearly document incidents and procedures under pressure
Willingness to work in a shift-based, follow-the-sun environment, with a structured and methodical approach to troubleshooting
Familiarity with blockchain infrastructure, including node operation or EVM-based systems
Experience with Datadog or similar observability platforms in production environments
Exposure to infrastructure-as-code tools such as Terraform or configuration management tools like Ansible
Previous experience in a network operations center, incident response team, or on-call rotation
Experience working in a remote, globally distributed team
Remote first global workforce
Industry leading Medical, Dental and Vision health insurance
Company matching 401k with 3% match
$1,500 Home Office Set Up Allowance (life-time max)
$75 Monthly internet or phone reimbursement
Company issued laptop
Egg freezing, mental health, and employee wellness benefits
In certain countries medical, dental and vision is fully covered for employees & their dependents. This is country and plan specific.
401k is for United States employees only
Polygon Labs is committed to a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Polygon Labs is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.
If you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
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