Fraud Risk Expert Manager

Fraud Risk Expert/Manager Taguig City, Metro Manila, Philippines Data & AI & Risk – Anti-Fraud / Full-time Employee / Hybrid

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Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank. Key Responsibilities:

Partner with business leaders to assess fraud vulnerabilities across products and operations, and recommend mitigation strategies aligned with growth and customer experience.

Design, implement, and continuously enhance fraud detection frameworks, rules, and monitoring systems across transactions and user activities.

Analyze fraud trends, typologies, and emerging threats to proactively identify risks and improve controls.

Lead end-to-end investigations of complex fraud cases, including root cause analysis, documentation, and implementation of preventive measures.

Ensure all fraud investigations and case handling adhere to regulatory, legal, and audit documentation standards.

Act as subject matter expert in coordinating with regulators and law enforcement agencies (e.g., PNP, NBI) for fraud case escalation, evidence handling, and prosecution support.

Lead and support fraud-related audits conducted by the Bangko Sentral ng Pilipinas (BSP), ensuring full audit readiness across controls, documentation, and processes.

Manage BSP audit engagements, including preparation, regulator interaction, response to findings, and timely remediation of gaps.

Develop, review, and maintain fraud risk policies, frameworks, and procedures aligned with BSP regulations, the Anti-Financial Account Scamming Act (AFASA), AMLA, and other applicable financial crime laws.

Ensure fraud risk controls and operational processes are compliant with current BSP circulars, regulatory expectations, and legal requirements.

Collaborate cross-functionally with Product, Engineering, Compliance, and Operations teams to embed fraud prevention and regulatory controls into systems and workflows.

Translate fraud risk insights and regulatory requirements into scalable controls, product enhancements, and operational improvements.

Prepare and present clear, data-driven reports on fraud trends, risk exposure, and audit findings to senior leadership and stakeholders.

Serve as the Primary Point of Contact (PIC) for Risk Operations, overseeing coordination, escalation handling, and alignment across fraud and risk-related initiatives.

Represent the organization in external legal and regulatory sessions as needed, including discussions, hearings, consultations, and industry or compliance forums related to fraud and risk matters.

Perform ad hoc tasks and special projects related to fraud risk, compliance, and operations as required, depending on evolving business needs.

Coordinate with internal departments and external stakeholders to ensure timely resolution of fraud, risk, compliance, and operational issues.

Qualifications

Hold a Bachelor’s degree in Finance, Business, Criminal Justice, Data Analytics, or a related field, with professional certifications such as CFE or CAMS considered a strong advantage.

Bring at least 5-7 years of experience in fraud risk management, financial crime, or risk and compliance within fintech, crypto, banking, or financial services.

Demonstrate hands-on experience working on audits by the Bangko Sentral ng Pilipinas, including audit preparation, documentation, regulator engagement, and remediation.

Possess deep knowledge of Philippine financial regulations, including BSP laws and circulars, the Anti-Financial Account Scamming Act (AFASA), Anti-Money Laundering Act (AMLA), and other relevant AML and fraud-related laws.

Exhibit strong expertise in anti-fraud frameworks and risk management, with familiarity in fraud typologies such as account takeovers, scams, payment fraud, and identity fraud.

Utilize fraud detection tools, case management systems, and data analysis tools (e.g., SQL, Python, or similar), with exposure to rule engines or machine learning models as an advantage.

Demonstrate experience working with law enforcement or regulatory bodies on fraud investigations, case escalation, and evidence handling.

Communicate complex fraud risk and regulatory concepts clearly to both technical and non-technical stakeholders, influencing decisions effectively.

Apply a strong analytical, detail-oriented, and proactive approach to identifying risks and implementing sustainable solutions in a fast-paced environment.

Contribute to protecting users and maintaining trust in a rapidly evolving fintech and crypto ecosystem at Coins.ph.

Gain exposure to cutting-edge fraud prevention technologies, regulatory engagement, and continuous professional development opportunities.

Collaborate with a high-performing, mission-driven team focused on innovation, integrity, and operational excellence.

Join the Coins Team Now!

Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. apply for this job

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