Owning the technical leadership to enable the customer teams across GCS Developing training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps Delivering training and/or training SMEs to deliver training Setting strategy and direction for reflecting customer voice and product use cases back into the product teams and identifying product supportability gaps
8+ years of support and networking experience required SME who specializes with a primary in the ZPA technology with ZCC as a backup Expertise in networking, cloud security, performance management, and the ability to quickly pick up new technologies Effective at collaborating and building consensus across teams and organizations Experience advising leadership at the Director level and above on technical strategy and voice of the customer Experience developing new processes, tools, or product features to improve troubleshooting efficiency
Bachelor's degree in computer science, computer engineering, or equivalent advanced industry experience/certifications Industry certification at the professional and expert level desired Experience with the NPI process and beta efforts
LI-Hybrid LI-RG
Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
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