Description
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you: join us as a VIP account manager!
— Strong understanding of the crypto market, trading products, exchange operations, and the needs of high-value clients.
— Excellent communication and negotiation skills, with the ability to build long-term relationships with demanding clients.
— Ability to provide fast, personalized, and solution-oriented support across chat, email, calls, and other communication channels.
— Strong client retention mindset and ability to identify opportunities to increase engagement, trading activity, and client loyalty.
— Strong organizational skills and ability to manage multiple clients, requests, follow-ups, and priorities at the same time.
— Ability to work under pressure, especially during periods of high market volatility, increased client activity, or urgent VIP requests.
— Attention to detail when handling client data, VIP level conditions, bonus offers, reports, and internal documentation.
— Understanding of compliance, KYC, AML, and risk-related processes in crypto, fintech, or financial services.
— Proactive approach to improving processes, service quality, client experience, and internal workflows.
— Ability to coordinate effectively with internal teams, including support, product, payments, compliance, marketing, and business development.
— Maintain a high response rate (e.g., within 5-10 minutes) for VIP inquiries via chat, email, or calls.
— Proactively suggest at least X process improvements for VIP service efficiency.
— Maintain a personalized approach - offer personalized solutions and bonus offers.
— Develop and propose X ideas to improve service for VIP customers.
— Take on X number of clients by redistributing the workload.
— To provide back-up and maintain VIP user reporting
— Build and maintain strong relationships with VIP clients through regular personalized communication, market updates, product guidance, and tailored offers.
— Proactively identify inactive or declining VIP clients and initiate retention actions to restore engagement and trading activity.
— Ensure smooth onboarding of new VIP clients by guiding them through the required verification, eligibility confirmation, and VIP level assignment process.
— Maintain accurate records of VIP client communication, preferences, special conditions, bonus agreements, and escalation history.
— Identify upsell and cross-sell opportunities by understanding client needs and suggesting relevant products, services, trading tools, or account conditions.
— Provide backup coverage for VIP client communication and reporting to ensure business continuity during workload peaks, vacations, or absences.
Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 24 calendar days of paid leave.
— Additional days off for national holidays.
With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!
WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.