Copperco
Client Operations Associate
NewDeFi
Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services. Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology – the gold standard in secure custody. Copper’s multi-award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody. Built on top of this state-of-the-art custody, ClearLoop is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoop is rapidly reshaping the way asset managers trade and manage capital. In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets. Department overview:
The Programme Management Office oversees the planning, execution, and delivery of strategic programmes across the organisation, ensuring alignment with business goals and effective governance. They manage stakeholder relationships, monitor risks and budgets, and drive consistent reporting and continuous improvement. The team includes a Head of Programme Management, Programme / Project Managers, and PMO Analysts, all working together to ensure successful outcomes and support for every team in Copper through structured coordination and leadership.
The Business Analyst ensures all projects and programmes are aligned with organisational strategy, delivering measurable value and driving long-term success. We empower the firm through strategic project leadership, governance, and best practices that enable consistent, high-quality delivery across the organisation and support every team in Copper with the tools, guidance, and insights needed to deliver successful outcomes and exceed stakeholder expectations.
Your purpose at Copper will be to play a pivotal role in bridging the gap between business needs and technology solutions within the financial services sector. This role is responsible for analysing complex business processes, identifying opportunities for improvement, and translating regulatory, operational, and strategic requirements into actionable insights and system specifications. By collaborating with stakeholders across compliance, risk, operations, and IT, the Business Analyst ensures that solutions are aligned with industry regulations, customer expectations, and organisational goals.
Act as a liaison between business teams and IT teams.
Conduct gap analyses and impact assessments.
Gather and document business and functional requirements (BRDs, FRDs).
Develop and maintain traceability matrices and process flows.
Support system testing and coordinate UAT with business users.
Collaborate with global and regional teams to deliver jurisdiction specific regulatory solutions.
Provide regular updates to stakeholders and manage project documentation.
Ensure compliance with internal project lifecycle and governance standards.
Escalate risks and issues as needed.
Extensive experience in business analysis within IT and regulatory environments supporting organisational change initiatives or transformation programs.
Well-grounded in financial services and adept at navigating the evolving landscape of crypto assets.
Hands-on experience with MS Office tools, Atlassian tools and creating BPMN process flows.
Excellent communication and stakeholder management skills.
Ability to work in cross-functional and geographically distributed teams.
Proven ability to perform effectively in a fast-paced, high-growth, rapidly changing environment.
Analytical, good problem-solver, and strong critical thinking skills.
A self-starter, who works well independently, must be exceptionally organised, and can accomplish tasks effectively with attention to detail.
At Copper, we keep innovation, openness, and curiosity at the centre of everything we do. Here, bold ideas get the spotlight, learning is constant, and diversity shapes our team from the ground up.
Jump into a fast-moving, dynamic team that loves a challenge and knows how to have fun along the way. Collaboration is just as important as results—you’ll be surrounded by smart, driven colleagues in London and across our APAC, Switzerland, UAE, and US offices.
Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the adaptability of flexibly working.
Diversity and inclusion matter to us – they’re woven into Copper life. From employee-led groups like Women at Copper to a committee focused on community and wellbeing, you’ll have a network that supports you from day one. Everyone voice matters.
If you’re looking to ramp up your career, or keen to do something new in your field, with us, you’ll keep moving forward.
Ready to make your mark, keep growing, and join a supportive, dynamic team? Copper’s the place.
The interview process at Copper
Initial Screening A brief conversation with our Talent Acquisition team to explore your background, motivations, and alignment with the role.
Technical Interview A virtual session conducted via Microsoft Teams, where you'll engage with team members to discuss relevant skills, problem-solving approaches, and technical experience.
In-Person Interview A conversation focused on team dynamics, collaboration style, and any final technical questions. This may be with cross-functional peers or leadership.
Additional steps may be added based on the role's complexity or seniority. We aim to keep the process transparent and respectful of your time.
In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment.
Paid Time Off - A minimum of 35 days of paid time off per year, inclusive of annual leave and public holidays. Employees also receive one additional day of annual leave for each year of service.
Comprehensive Medical Insurance - Inclusive of dental, optical, audiology, and mental health coverage, with medical history disregarded
Enhanced Pension Contributions - Includes an enhanced employer matching contribution
If you think you have everything we're looking for and more, then we'd love you to apply for the opportunity. Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. So, bring us your experience, perspectives, and skills. It is in our differences that we will continue to grow and ensure Copper is transforming how institutional investors engage with digital assets. Copper is a Disability Confident Employer, please let us know if you have a disability. If you require us to provide any assistance during the recruitment process, then we would ask you to highlight this to us and we will be happy to accommodate.
Qualifications: Business analysis, IT, Regulatory environments, Organizational change, Transformation programs, Financial services, Crypto assets, MS Office, Atlassian tools, BPMN, Communication skills, Stakeholder management, Cross-functional teams, Problem-solver, Critical thinking, London, Hybrid
Copperco
Copperco