Copperco
Client Operations Associate
NewDeFi
Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services. Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology – the gold standard in secure custody. Copper’s multi-award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody. Built on top of this state-of-the-art custody, ClearLoop is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoop is rapidly reshaping the way asset managers trade and manage capital. In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets. Department O verview
Technology Operations is responsible for the management and technical support of our corporate and product platforms and infrastructure. We play a critical role guiding and supporting the engineering functions to deliver critical strategic technology initiatives, programs, and large projects across the division. We provide major incident management and empower the business and engineering functions with the data and insights they need to make critical infrastructure decisions.
Infrastructure Engineers in the Level 2 Support Team bridge the gap between first line
support team and the other engineering and management teams. Managing the platforms they cover, provid ing an escalation point for support and improving the services provided for our end users.
As an Infrastructure Engineer, you will support the day-to-day operations of our IT
infrastructure,
focusing on primarily on Apple estate management, cloud support, and systems
integrations. The role will be part of the Level 2 Support Team, helping
resolve more complex issues escalated from the Service Desk. Infrastructure engineer
will contribute to automation efforts and have opportunities to grow your technical capabilities.
Assist in managing macOS devices using JAMF Pro and JAMF Connect.
Support macOS patching and Apple Business Manager tasks.
Help maintain cloud environments (AWS/Azure) under guidance.
Contribute to scripting and automation (Python, Bash).
Help manage platforms and their integrations (e.g., Slack, Teams, Atlassian).
Provide Tier 2 support to the Service Desk.
Participate in incident response and root cause analysis.
Troubleshoot and resolve complex end user issues.
Entra IDP management and troubleshooting
Document processes and configurations clearly.
Essential Skills a nd E xperience
Basic experience with JAMF Pro and macOS device management.
Familiarity with Apple Business Manager and macOS patching workflows.
Exposure to cloud platforms (AWS or Azure) and basic services.
Introductory knowledge of scripting languages (Python, Bash).
Understanding of networking fundamentals (IP, DNS, VPN).
Experience with ticketing systems and basic ITIL practices.
Awareness of endpoint security and compliance principles.
Problem Solving: Proactively identifies issues and proposes effective solutions.
Mentorship: Support junior engineers through coaching and knowledge sharing.
Cross-Team Collaboration: Work effectively with DevOps, Engineering, and Service Delivery teams.
Project Participation: Work on infrastructure projects with minimal supervision.
Adaptability: Comfortable prioritising workloads and communicating well.
Desirable Skills a nd Experience
At least 2 years experience working in within an IT depart ment.
JAMF 100/200 desirable
At Copper, we keep innovation, openness, and curiosity at the centre of everything we do. Here, bold ideas get the spotlight, learning is constant, and diversity shapes our team from the ground up.
Jump into a fast-moving, dynamic team that loves a challenge and knows how to have fun along the way. Collaboration is just as important as results—you’ll be surrounded by smart, driven colleagues in London and across our APAC, Switzerland, UAE, and US offices.
Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the adaptability of flexibly working.
Diversity and inclusion matter to us – they’re woven into Copper life. From employee-led groups like Women at Copper to a committee focused on community and wellbeing, you’ll have a network that supports you from day one. Everyone’s voice matters.
If you’re looking to ramp up your career, or keen to do something new in your field, with us, you’ll keep moving forward.
Ready to make your mark, keep growing, and join a supportive, dynamic team? Copper’s the place.
The interview process at Copper
Initial Screening A brief conversation with our Talent Acquisition team to explore your background, motivations, and alignment with the role.
Technical Interview A virtual session conducted via Microsoft Teams, where you'll engage with team members to discuss relevant skills, problem-solving approaches, and technical experience.
In-Person Interview A conversation focused on team dynamics, collaboration style, and any final technical questions. This may be with cross-functional peers or leadership.
Additional steps may be added based on the role's complexity or seniority. We aim to keep the process transparent and respectful of your time.
In return for everything you can bring to Copper , we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment. Some of our key UK benefits are highlighted below:
Paid Time Off - A minimum of 35 days of paid time off per year, inclusive of annual leave and public holidays. Employees also receive one additional day of annual leave for each year of service.
Comprehensive Medical Insurance - Inclusive of dental, optical, audiology, and mental health coverage, with medical history disregarded
Enhanced Pension Contributions - Includes an enhanced employer matching contribution
If you think you have everything we're looking for and more, then we'd love you to apply for the opportunity .
Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. So, bring us your experience, perspectives, and skills. It is in our differences that we will continue to grow and ensure Copper is transforming how institutional investors engage with digital assets. Copper is a Disability Confident Employer, please let us know if you have a disability. If you require us to provide any assistance during the recruitment process, then we would ask you to highlight this to us and we will be happy to accommodate.
Qualifications: JAMF Pro, macOS device management, Apple Business Manager, macOS patching, AWS, Azure, Python, Bash, Networking fundamentals, IP, DNS, VPN, Ticketing systems, ITIL practices, Endpoint security, Compliance principles, Problem Solving, Mentorship, Cross-Team Collaboration, Project Participation, Adaptability, 2 years experience, IT department, JAMF 100/200 desirable